Process Improvement Specialist

Fides Treasury Services is a leading provider of multibank connectivity, payments, and transaction communications. With over 100 years of experience, we connect thousands of corporates to more than 13,000 banks and payment providers worldwide, enabling cash and liquidity management for treasury and finance teams.

The Process Improvement Specialist is responsible for driving a culture of continuous improvement across the organization. The role focuses on identifying inefficiencies, optimizing processes, and enabling teams to work more effectively through Kaizen principles.

The position plays a key role in facilitating structured improvement initiatives such as Brown Paper workshops, enabling cross-functional collaboration, and ensuring sustainable implementation of process improvements. The ultimate goal is to increase efficiency, transparency, and quality across IT and business operations.

• Drive Kaizen mindset and continuous improvement culture across the organization
• Plan, facilitate, and moderate Brown Paper workshops and process mapping sessions
• Analyze end-to-end processes and identify inefficiencies, bottlenecks, and waste
• Apply Lean methodologies (5S, Value Stream Mapping, Waste Reduction)
• Work closely with IT, business, and management to define improvement initiatives
• Ensure implementation and sustainability of process improvements
• Track and measure improvement success (KPIs, efficiency gains, quality improvements)
• Enable teams through coaching and training in Kaizen and Lean principles
• Identify automation opportunities in collaboration with IT teams
• Create transparency of processes, improvements, and progress (dashboards, Confluence)
• Support strategic initiatives to improve operational excellence
• Facilitate cross-functional alignment and collaboration

Professional Requirements

• Degree in Business, IT, Engineering, or comparable qualification
• Proven experience in process improvement, Kaizen, or Lean management
• Hands‑on experience with Brown Paper workshops and process mapping
• Experience in IT or financial services environments is a plus
• Understanding of IT processes, systems, and operational workflows
• Experience with tools such as Confluence, Jira, or similar platforms

Methodological Skills

• Strong knowledge of Lean principles (5S, Kaizen, Value Stream Mapping)
• Analytical and structured problem‑solving approach
• Ability to identify waste and inefficiencies in complex environments
• Experience in defining and tracking KPIs
• Strong facilitation and workshop moderation skills

Personal Skills

• Strong communication and stakeholder management skills
• Passion for continuous improvement and cultural change
• Ability to motivate and enable teams
• High level of ownership and proactivity
• Strong team player with assertiveness and empathy