Front Office Collection

Overview

As part of our growing operations in Zurich, we are seeking a dedicated and customer-focused professional to join our Front Office Team in the Dunning & Collection area. This role offers the opportunity to contribute to effective credit management while ensuring high-quality customer interactions.

• Phone-based client communication for credit management and debt collection
• Negotiation of repayment plans and monitoring of agreed arrangements
• Coordination with external debt collection partners and management of assigned mandates
• Application of active listening in client interactions, combined with analytical evaluation of information to identify and propose appropriate solutions
• Provide administrative and back-office support
• Close collaboration with internal teams

• Commercial apprenticeship (KV) or equivalent diploma
• 1–2 years of professional experience, preferably in receivables management (dunning and debt collection) or financial services
• Languages:
  
  German / Swiss German (written and spoken) and French (written and spoken) are mandatory;
  Italian is an advantage; additional languages are welcomed
• Experience in roles requiring regular customer interaction by phone (inbound and outbound communication)
• Excellent communication and negotiation skills, combined with active listening, empathy, and a pragmatic, solution-oriented approach
• Proficiency in MS Office
• Strong team orientation, with the ability to collaborate effectively in a dynamic environment

• Experience level:
  Mid