Compliance Team Lead, Testing CoE

Position Responsibilities

• Excellent written and verbal communication skills.
• Solid understanding of what internal controls are, including their purpose, design, and how they mitigate risk.
• Proven leadership capability that involves coaching and performance management
• Strong knowledge in the financial services industry including insurance and/or banking
• Strong analytical and problem-solving skills with the ability to identify risks and recommend practical solutions
• Strong attention to detail when reviewing documentation and evidence to ensure accuracy and completeness.
• Quick learner, detail oriented, proven ability in managing dynamic aspects of tasks simultaneously
• Good interpersonal skills, flexible and adaptable when dealing with change with a strong awareness and understanding of cultural diversity
• Interprets and presents technical data or product information for customers, elaborates where necessary
• Advanced communication and diplomacy skills are required in order to exchange complex information
• Identifies strategic issues and raises questions to help businesses explore and address challenges
• Leverages technology, tools and resources to drive process improvement and efficiency
• Capable to collaborate with and manage stakeholders effectively
• Applies experience, judgment, guidelines, policies and precedents to analyze situations and complete assignments
• Customer‑centric mindset focused on service excellence, stakeholder needs, and end‑user experience
• Demonstrates strong business acumen by understanding business functions, challenges, and value propositions

• Minimum 5 years of related financial services experience or compliance experience
• Insurance, banking, internal or external audit experience
• 1 year experience in leading a team of professionals
• College/University Degree and/or equivalent experience in Accounting, Legal, Finance, Business or related fields

• Relevant certifications (e.g. CPA etc.) is an advantage

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

Hybrid