Senior Specialist – Quality and Operational Risk Excellence

Global Operational Risk & Resilience Oversight

Global Operational Risk & Resilience Oversight is an independent risk function that provides risk and controls guidance to a variety of stakeholders to ensure that operational risks are appropriately managed and aligned with risk appetite. The departments are responsible for providing independent oversight of policies, procedures and standards concerning the measurement, monitoring, control and reporting of risks.

This position reports directly to the AVP of ORRO Governance and Risk Program Oversight. It is part of the Quality & Operational Risk Excellence (QORE) program to execute reviews and validate the effectiveness of first‑line execution and second‑line oversight and challenge. The role also provides advice to first‑line defense businesses to ensure that operational risk‑management tools are effectively used to identify, assess and monitor operational risks.

Position requires a strong understanding of operational and information/tech risk, risks and controls, as well as solid communication and influencing skills. The role operates across multiple businesses, functions and geographies to promote and enhance risk and controls awareness and to execute operational risk program requirements.

• Support the execution of the QORE program activities, including validating that the first line effectively executed the risk program requirements (RCSA, Issue and CAP, Scenario and Operational Losses, Data Quality) and that the second line performed their oversight and challenge with sufficient evidence retention.
• Perform thematic reviews across segments and businesses to identify trends and potential enterprise gaps.
• Collaborate on the development of final reports and support the sharing and communication of results with key stakeholders to confirm alignment or to raise potential conflicts and concerns as appropriate.
• Identify continued enhancements to QORE templates, tooling and guidelines to ensure the program remains comprehensive.

• Minimum 2–3 years of experience in operational risk management or highly related fields such as audit, compliance, etc.
• Strong knowledge of technology and cyber risk, as well as operational processes, risks and controls.
• Broad knowledge of financial services/insurance business and related products.
• High proficiency in MS Office products and Power BI dashboard tools.
• Strong professional skepticism, detailed‑oriented with excellent analytical and critical thinking skills.
• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations.
• Results oriented with a focus on quality, delivering value, and strong attention to detail.
• Ability to balance priorities and meet deadlines.
• Solid written and oral communication skills.
• Strong influencing skills with the ability to build effective relationships, both within and across divisions.
• Self‑starter with the ability to work with little guidance.
• University undergraduate degree with a relevant professional designation preferred.
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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