Global Transaction Banking Client Middle Officer

Global Transaction Banking Client Middle Officer

Permanent contract

Zürich, Switzerland

Société Générale Global Transaction and Payments Services (GTPS) includes Payments & Cash Management (PCM), Cash Clearing services, Trade Finance services, Factoring, and Foreign Exchange services related to these activities. With over 6,000 specialists in more than 50 countries, GTPS is a major player in banking flows and trade services, offering expertise and experience spanning over 20 years.

The Payment & Cash Management and Trade teams deliver and support transactional banking products and services to corporate customers, including:

• Bank accounts management

• Monitoring of domestic and international payment orders

• Set up of e-banking channels for secure information exchange (payments, reporting)

• Financing arrangements (intraday and overnight facilities)

• Domestic and international inter-company cash pooling

• Domestic and international guarantee

• Stand-by letters of credit

• Documentary credit

• International trade finance and structured solution

The Cash Management teams help the companies to improve treasury management, to control financial and cash flows, to manage liquidity risk, and to control interest and exchange rates.

The role is to maintain and develop the relationship with the clients, by being a first point of contact for any matter.

The Client Service Officer aims to identify process improvements, opportunities for growth and can occasionally be involved in some clients visits together with Sales Managers in the frame of implementation projects.

The role requires strong client service orientation, detailed operational process knowledge both in Payment and Cash Management as well as the Trade Finance (excluding commodities financing) fields, good organization as well as professional integrity.

The role might also imply so called “farming” commercial activity with Trade Finance clients.

The Client Service Officer plays an intermediary role between clients, Front Officers, Shared Services Centres and Back Offices teams, as well as Support Functions and Departments in charge of risks analysis and monitoring at Head Office in Paris and other PCM Desks as well within the Group Société Générale.

Tasks and responsibilities:

• Act as a first point of contact for our clients regarding all their daily banking requests: follow up of flows, management of accounts, cash pool, Electronic Banking or any services set-up, in coordination with the Front Officers, Shared Services Centres and Back Offices teams

Among all the tasks, the Client Service Officer can:

For new client:

• Prepares Client’s welcome/onboarding package In implementation of new activity/products:

• Can take in charge autonomously partial/full implementation of products/services (mainly ebanking connectivity implementation) depending on the complexity and sensitivity and follows the post implementation

Day to day:

• Provides accurate and comprehensive answers to customer enquiries

• Ensures a proactive incident communication to the client

• Follows up on service issues with the Front Office, Back Office and product teams in Paris

• Identifies sales opportunities with existing customers

• Must comply with the defined procedural framework and with a specific attention to the risk management

• Support Trade sales team in origination & execution of Trade finance transactions

• Contributes to management of strategic regulatory processes related to credit risk (RWA, ECL, provisions, …)

Studies & experience:

• 3 years of customer-facing / relationship management experience in similar area

• Local and international Payments & Cash Management experience

Language skills:

• English: C1

• German: C1

• French language would be considered a plus

• Additional languages would also be advantageous

Technical, operational &

Soft skills:

• Good knowledge of MS Office (Word, Excel, PowerPoint, Outlook)

• Data management (optional, to be developed)

• Analytical and quantitative skills

• Client and Solution oriented

• Team spirit and global coordination

• Leadership skills

• Strong client service orientation, being able to put the client first

• Ability to develop and mobilize internal networks and resources

• Excellent verbal and…