Operations Process Manager DE, FR, IT; w​/m​/d – Zürich

Apply now for the position of Operations Process Manager 100% (m/f/d) – Zurich (German, French, Italian) and let’s achieve greatness together! Join a high-performing team and reach milestones that exceed your previous expectations.

Hungry for more? Properti is Switzerland’s leading, multi-award-winning Prop Tech brokerage. We unite top-tier experts with cutting-edge technology on an intelligent platform to provide customers, agents, and service partners with risk-free, flexible, and streamlined services. If you are looking for a dynamic Backoffice role in Zurich, submit your full application today.

• Identify and implement concrete measures to increase operational efficiency in day-to-day business
• Take ownership of the continuous development, standardisation and digitalisation of end-to-end operational processes, optimise recurring workflows and implement AI-driven solutions
• Oversee quality assurance and ensure the structured handling of customer requests
• Actively use CRM and AI tools in daily operations
• Prepare reports, analyses and KPI evaluations to steer and manage the team
• Take responsibility for accounts receivable management, including monitoring outstanding invoices and incoming payments
• Control and manage invoice issuance and dispatch
• Full responsibility for fleet management and administration of camera equipment
• Handle correspondence in German, French and Italian
• Collaborate closely with the Sales team

• Completed Bachelor’s degree or Advanced Federal Diploma (HF) in Business Administration, Management or a comparable field
• Initial professional experience in administration, finance, operations or customer services is an advantage
• Proven experience in implementing projects and processes (CRM systems, automation and AI tools required)
• Structured, reliable and solution-oriented way of working
• Italian and French at conversational level (mandatory)
• All-rounder personality with a strong hands-on mentality
• High level of initiative, energy and resilience
• Ability to take on leadership responsibility independently while actively supporting brokers from the back office
• Exceptional career opportunities and talent development
• Young and innovative company culture
• Fixed workstations and co-working spaces in bright offices with quiet zones
• Fresh fruit, snacks, coffee, tea, and after-work drinks
• A half-day off for your Birthday Retreat
• Five weeks of paid vacation
• Unlimited unpaid leave options
• Rocket Fridays, summer and winter events, and incentive trips