Membership and Club Experience Specialist – DACH

Job Title:

Membership Growth and Club Experience Specialist – DACH

Area:
Membership Growth & Experience

Reports to:

Senior Team Lead of Regional Membership Growth & Experience

Classification:
Full-time position

Location:

Europe and Africa Office - Zurich, Switzerland

Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long‑term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world.

In exchange for hard work and dedication in support of Rotary’s clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit http://(Use the "Apply for this Job" box below)..

At Rotary, we foster a welcoming environment where all employees are valued and empowered. We are dedicated to creating meaningful opportunities and supporting the growth and well‑being of our team. Join us in building a world where everyone can unite, take action, and create lasting change.

The Europe/Africa Office, situated in Zurich, is part of the Rotary International Secretariat with its headquarters in Evanston, Illinois/USA. The mission of our 40 employees is to provide efficient and high‑quality service to Rotarians in Europe, Africa and the Middle East and support them in attaining the objectives of Rotary.

Following an internal rotation, our Membership Growth and Experience Team in Zurich has an immediate availability or upon agreement opening for a

This position is a vital member of the Membership Growth and Club Experience team who is responsible for supporting and strengthening the club experience and driving membership growth and retention in a defined geographic territory. You serve as the primary liaison to district governors, governors‑elect, governors‑nominee, assistant governors, club presidents, and other volunteers responsible for membership attraction, member engagement, new club development and public image.

In collaboration with Rotary International directors and other senior and regional Rotary leaders, you will oversee the overall progress of membership goals and strategies for your assigned territory.

• You are responsible for supporting and strengthening the club experience while driving membership growth and retention in Germany, Switzerland, Austria, and Liechtenstein, and you will serve as the primary liaison to district leaders, club presidents, membership chairs, and volunteers for member engagement, attraction, new club development, and public image.
• You help guide, train, and support zone, district, and club‑level volunteers with innovative ideas, strategies, and resources to advance membership goals, support and strengthen Rotary and Rotaract clubs, deliver a valuable club experience, foster member engagement and retention, improve membership diversity, and form new clubs.
• You provide guidance and support on member acquisition opportunities through our prospective member programs, events, or projects designed to connect with prospective members.
• You are a trusted advisor to club, district, and regional volunteer leaders on governance matters and positive culture‑building.
• You handle activities to ensure flawless administration.
• You guide, engage, and train Rotarians through facilitated discussions, workshops, and presentations.
• Travel to the assigned regions can be expected at least 2‑3 times per year.

• A Bachelor’s degree or equivalent work experience, and at least 3‑5 years in a customer service role
• Native German‑speaker and fluency in English are essential. French or another European language is an asset.
• Highly structured and well‑organized person who knows how to set priorities with a firm commitment to…