Client Director, Manufacturing

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

As a Client Director at Service Now , you will be responsible for spearheading growth & leadership into new areas of business being responsible for one of our lighthouse customers in the manufacturing business. You will lead executive relationship management, acting as a trusted advisor who deeply understands unique challenges and strategic objectives.

In this role, you’ll drive engagement at the C-level using consultative selling skills to shape and close large, complex deals. You will develop and execute comprehensive account strategies and territory plans, working in close collaboration with cross-functional teams—including Solution Sales, Solution Consulting, Support, and Professional Services—to deliver AI-powered, platform-based solutions that accelerate your clients' digital transformation.

We’re looking for a high-performing, customer-obsessed individual who brings energy, leadership, and initiative. Success in this role requires balancing short-term results with long-term client engagement, managing a customer-focused virtual team, and evangelizing the value of Service Now across the enterprise.

• Provide strategic leadership to client

• Be the relationship manager between customers, Service Now & the partner eco-system

• Build compelling E2E value stories along the Service Now platform to meet customer's strategic outcomes

• Manage all Executive relationships between Service Now and the customer

• Build trust and deep multi-tiered relationships through assigned clients' organization, from existing teams within IT, spreading into business areas to CxO level

• Develop a clear roadmap and building capabilities across our clients and Service Now teams to promote an outstanding customer experience

• Achieve financial targets set out for the assigned client, including Licenses, Renewals and Professional Services

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 7+ years of experience in client management , aligning account strategies with revenue opportunities across global enterprise accounts

• 2+ years in a Client Director or equivalent role , with a proven track record of multi-million-dollar sales success and executive-level relationship management

• Consistent track record of selling complex enterprise software to C-level executives, particularly within the manufacturing industry

• Strong point of view on industry trends and the ability to craft compelling narratives around agentification in Manufacturing

• Excellent communication and executive presence , with the ability to convey leadership, confidence, and clarity across presentations, written content, and high-level meetings

• Expertise in building and executing account strategies and operational plans for large, complex global accounts

• Proven ability to accurately forecast and achieve revenue targets in strategic sales environments

• Solid experience across IT Service Management, GBS, Security Operations, Customer Service, and IT Operations Management , within software or IT sales organizations

• Strong leadership skills in managing virtual and matrixed teams , collaborating closely with Solution Sales, Consulting, Support, and Professional Services

• Ability to understand and translate broad, enterprise-level business and IT needs …