HR Operations Delivery Leader, Europe (Germany​/Benelux

You will have full accountabilities for all HR Operations, Payroll and Benefits admin, service & delivery activities within the sub-region, and partners closely with other HR & Product teams to standardize & digitize processes and utilize tools to drive compliance, productivity and efficiency. This role is also responsible for the leadership & effective coordination and implementation of HR business processes and procedures across HR functions to champion simplification and eliminate redundant or non-value-added activities.

Position requires broader understanding of implications for the entire organization and has direct impact on business results.

Essential Responsibilities:

• You will establish and run operational delivery across a network of global and virtual locations - driving productivity, world class service, optimizing global scale and local reach
• You develop the strategy for an optimized HR Operations ecosystem, building a service delivery model for quality, cost, and compliance
• You provide leadership and coaching to employees and continuously raise the bar for our talent, ensure the team is developing and closing gaps towards becoming a world class product delivery/service team
• You will inspire and guide a growing team; foster a culture of transparency, collaboration, innovation, LEAN, hire and retain exceptional talent for a high performing workplace
• You will drive and continuously improve the service for employee and people leaders by strategically optimizing service, language, local needs with global strategy and driving first-time resolution while educating employees and leaders to self-serve
• You own and manage the full suite of operational performance metrics (qualitative/quantitative), collaborating to ensure they are constantly relevant against product specifications and service principles
• You forecast demand changes and keep the People Operations organization proactive and agile
• You deploy resources to serve as case managers to enhance the employee experience through significant life events
• You will drive continuous improvement across all elements of service delivery and apply lean management principles to enable execution, compliance and on-time delivery of products and services
• You will work with the Regional Product Deployment & Service Excellence Leader to drive activity to a self-service model. To do so you leverage innovative technologies (e.g., RPA / AI) to drive productivity, support multi location model and allow human resources employees to focus on moments that matter
• In collaboration with peers, IT, and the business, you define overall strategic priorities for the regional team, which will include aspects of policy & process changes, technology enhancements, new product development, simplification opportunities, regulatory and legal changes, and ensure optimal delivery model for the organization.
• You leverage a deep knowledge of region, industry, customer, and GE Vernova People Operations products to provide contemporary, compliant services
• You drive customer service excellence and continuous process improvement culture across the business; instill the culture at all levels globally
• You maintain up-to-date contingency plans and business continuity plans as required

Required:

• Based on a Bachelor's degree or equivalent knowledge or experience a similar educational background you have gained a broad experience in HR Operations/Service Delivery in multi-national companies or large corporation roles
• Significant experience in direct people leadership.
• Prior professional work experience with demonstrated achievement and leadership in regional HR, and/or Operations/Service-oriented environment
• This job may require occasional travel to other locations within the region.

Desired:

• You bring sound project management skills, strategic thinking ability, process capability and analytical skills, with the ability to deliver results by supporting activities from concept to implementation
• You are able to see the big picture and never lose your attention to details
• You are able to make independent decisions and manage competing priorities in a fast-paced, multi-task and highly matrixed environment, and…