Key Account​/Service Management

What You Should Know About Us

The Aftersales Business Unit, Prime Serv, is seeking a Key Account Manager who combines strategic thinking with a hands‑on mentality and a strong can‑do attitude. You are a self‑driven professional who thrives on building and nurturing long‑term customer relationships in complex, international environments.

• Job : 13240
• Tätigkeitsbeginn: Nach Vereinbarung
• Location: Zürich, CH, 8005
• Country: CH

• Develop and maintain strong, long‑term relationships with key clients, acting as a trusted advisor and primary point of contact.
• Identify, pursue, and execute opportunities for upselling, cross‑selling, and expanding product or service portfolios within existing accounts.
• Understand client business models, challenges, and strategic goals to design tailored solutions that deliver measurable value.
• Lead negotiations on pricing, contracts, and service agreements, ensuring mutually beneficial and sustainable partnerships.
• Coordinate cross‑functional teams to ensure timely and accurate delivery of agreed products, services, and solutions. Monitor adherence to contractual obligations and service level agreements.
• Track and report key performance indicators (KPIs), account profitability, customer satisfaction, and other relevant metrics to drive continuous improvement.
• Stay informed about industry developments, client strategies, and competitor activities to proactively identify new business opportunities.
• Represent the voice of the customer internally, influencing product development, process improvements, and innovation initiatives to strengthen client relationships.

• Degree in Engineering (University or University of Applied Sciences) or a related technical discipline.
• Minimum of 5 years of professional experience in an international sales organization, ideally in Oil & Gas, technical, or manufacturing environments.
• Exceptional communication, presentation, and negotiation skills.
• Strong analytical and problem‑solving abilities with a solution‑oriented mindset.
• High customer focus, with the ability to understand complex client needs and align them with company capabilities and targets.
• Excellent command of English (spoken and written). German is a strong advantage; additional languages such as Italian are a plus.

• Hybrid working model with an open work environment; employees can choose to work remotely or in our office in Zurich.
• Professional development and personnel wellbeing programs.
• A wide selection of employee benefits covering travel, childcare, health, and meals.
• Our enthusiasm in contributing to a carbon‑neutral future.

Are you ready to prove yourself in the exciting world of the machinery industry? Then apply now and become part of our team! Karin John (Senior Consultant Recruiting) looks forward to receiving suitable applications via our online tool. If you have any questions, feel free to contact her via email at

Note to recruitment agencies:
Please upload all documents, including your terms and conditions, via our online tool. We are unable to consider applications submitted via email.