Account Executive Named Account Expansions, Banking & Public

About Genesys

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is an AI‑powered Experience Orchestration platform that connects people, systems, data, and AI across the enterprise. The platform accelerates customer loyalty, growth, and workforce engagement while improving operational efficiency.

Account Executive – Named Account Expansions (Banking & Public Sector, Switzerland). We’re seeking a highly motivated and result‑driven sales leader to grow Genesys’s presence within existing banking and public sector accounts in Switzerland. This role focuses on expanding our footprint, driving AI‑powered digital transformation, and creating long‑term customer value.

• Execute targeted growth strategies for named accounts to increase Genesys footprint.
• Manage the full sales cycle for upsell and cross‑sell opportunities.
• Create and maintain a strong pipeline aligned with revenue goals and accurately forecast to senior sales leadership.
• Position Genesys AI and cloud capabilities to solve key business challenges and translate AI use cases into clear business value.
• Identify new buying centers by mapping customer organizations and engaging digital operations, marketing, IT, and innovation teams.
• Prospect within existing accounts to uncover whitespace and use insights to identify new expansion pathways.
• Develop holistic CX transformation visions aligned to customer strategy and win executive sponsorship.
• Maintain comprehensive account plans, including AI opportunities and growth roadmaps, and collaborate with partner ecosystem teams to execute strategies.
• Serve as a trusted advisor across senior and executive levels, conduct regular business reviews, and guide customers through their CX and AI maturity journey.

• Up to 10 years of enterprise SaaS sales experience, ideally in CX, AI, CRM, BPM, cloud, or digital transformation.
• Proven success expanding enterprise accounts and managing complex sales cycles.
• Strong prospecting skills with a track record of developing new opportunities within accounts.
• Solid understanding of AI‑powered solutions and ability to articulate AI‑driven business value.
• Ability to engage cross‑functionally across customer service, sales, marketing, operations, IT, and innovation teams.
• Credibility with executive stakeholders and ability to win executive sponsor buy‑in for multi‑year roadmaps.
• Fluency in German and English.

• Shape the Future of Customer Experience
  :
  Join a global leader in AI‑powered experience orchestration and work with cutting‑edge cloud and generative AI technologies.
• Drive High‑Impact Expansion
  :
  Influence growth in high‑value banking and public sector accounts and lead complex digital and AI transformation initiatives.
• People‑First Culture
  :
  Thrive in a collaborative environment built on empathy, authenticity, and continuous learning.
• Career Growth
  :
  Benefit from world‑class enablement, mentorship, and cross‑functional expertise in sales, customer success, AI, cloud, and professional services.
• Meaningful Impact
  :
  Work closely with senior executives in Switzerland to shape multi‑year CX and AI roadmaps that deliver real transformation and measurable results.

Full‑Time (

Location:

Switzerland)

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military, veteran status, and other protected characteristics.

If you want to learn more or apply, visit our careers page at  or contact recruitment at