Groups & Events Sales Manager; M​/F​/D

Mandarin Oriental Savoy, Zurich | Groups & Events Sales Manager

Mandarin Oriental Savoy, Zurich is looking for a Groups & Events Sales Manager to join our Groups & Events Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business centre, close to the city’s leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all‑day dining restaurant, a specialty restaurant and a lobby lounge.

The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

Based at the Mandarin Oriental Savoy, Zurich, the Groups & Events Sales Manager supports the Groups & Events Sales function, ensuring the smooth coordination and execution of group and event business. The role focuses on managing administrative processes, maintaining accurate records, and ensuring all contractual and legal requirements are met. In the absence of the Director of Groups & Events Sales, the role represents the department and ensures continuity of operations.

• Deputy of the Director of Groups and Events Sales
• Management of group and event requests for hotels of various sizes and values
• Preparation of offers and price negotiations, creation of contracts, and control of the final invoice
• Coordination of the smooth and guest‑oriented organization of events and/or the accommodation of a group in cooperation with all relevant departments
• Own both proactive and reactive MICE sales, with a clear focus on proactive business generation, client acquisition and revenue growth
• Committed to upselling meetings and conferences
• Development of seasonal and creative promotional offers
• Preparing the “function sheet” (service order) and passing the information to the operational departments during the “BEO” (Banquet Event Order) and group meetings
• Achievement of departmental goals and implementation of Mandarin Oriental's quality standards
• Responsible, together with the Director of Groups & Events, to reach Groups & Events financial goals
• Knowledge of information security, security and risk management in the department
• Coordination between the different profit centres (kitchen, service, F&B, wellness and housekeeping)
• Lead for reactive sales, in some areas pro‑active, in the area of meetings and events
• Handle event inquiries, including initial consultation with clients
• Prepare and submit proposals and offers
• Qualify leads and conduct follow‑up discussions, including negotiations
• Conduct site inspections and client meetings for detailed event planning
• Create and manage event contracts
• Prepare function sheets and distribute them internally to ensure smooth coordination
• Accounting and control of incoming payments
• Post‑processing / obtaining customer feedback
• Control of the offer and follow‑up work
• Keeping a complete customer history in the PMS
• Ensuring professional and proactive support before, during and after the events
• Ensuring uninterrupted accessibility by customers / potential customers during office hours
• Creation of menu cards for occasions and events
• Prepare premises for events

• Minimum 5 years work experience in Groups & Events Sales
• Previous experience in a luxury hotel environment would be an advantage
• Must be excellent in using computer and well versed in all computer applications
• Charming and outgoing with excellent interpersonal skills for both external and internal customers
• Ability to work…