Senior Account Manager

Lum Apps is an AI‑powered Employee Hub that supports companies in bridging communication, collaboration, and engagement with customers, partners, and employees.

Our platform is a proven leader in the dynamic market, delivered to Fortune 500 clients worldwide and recognized in Gartner’s Magic Quadrant and the Intranets Forrester Wave.

In 2025, Lum Apps strengthened its leadership with a partnership with Beekeeper, expanding our reach across all types of workers from headquarters to frontline.

Our mission is to make people feel that they belong and have a purpose, fostering an environment of engagement where all employees work together toward shared goals.

The Senior Account Manager is responsible for renewing and expanding a portfolio of large existing customers. The role blends relationship management, sales, and client satisfaction, aiming to keep existing customers while driving new revenue opportunities. The role manages a set of customers, focuses on renewals, and identifies upsell and cross‑sell opportunities. It collaborates with internal stakeholders (Customer Success, Customer Success Engineers, Marketing, Product Managers, Leadership) and external stakeholders (Communications, HR, IT, Operations).

• Own the renewal and expansion process for enterprise and large enterprise accounts
• Collaborate with internal resources to deliver business reviews and develop comprehensive “win” strategies for renewals and expansion
• Discover customer needs, uncover concerns, and learn wider organizational initiatives through quarterly business reviews and proactive touch points
• Identify account upsell and cross‑sell opportunities, strengthen customer champions, and align our platform to customer’s high priority business objectives
• Demonstrate account management and commercial negotiation strategies
• Drive renewal process and the creation of proposals
• Leverage Salesforce to maintain an accurate pipeline, Clari for forecasting, and Planhat to define account strategic plans

• Fluent in Swiss German
• Background in sales/account management with experience running a full sales cycle with large enterprises
• Strong understanding of a sales discovery framework
• Ability to identify pilots, build business cases, negotiate, and win pilot conversions
• Flexibility to work collaboratively within a team and independently when needed
• Excellent communication and presentation skills with the ability to build relationships
• Organizational and time‑management skills
• Proactive and self‑motivated with a positive attitude
• Strong sense of curiosity with a passion for learning and helping others
• Strong business acumen and ability to analyze data to address customer situations
• Minimum of 3 years of closing experience in sales or account management
• Bachelor’s degree

• Experience selling into HR, IT, Operations, Communications
• Experience selling into frontline industries (Manufacturing, Retail, Construction)
• Experience with large enterprise customers and portfolios larger than $4 million
• Understanding of the Challenger Customer Framework and Winning By Design principles
• Experience with Salesforce, Clari, Planhat, Zoom Info, and Google Suite
• Working experience in Tech SaaS or high‑growth companies

• Competitive salary
• Mental health days
• Mentoring and career growth opportunities
• Health insurance
• After works, team celebrations, and seasonal parties
• Equipment of your choice

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.