Senior Associate - Strategic Markets & Account , CoE or Berne

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We are seeking a proactive and commercially minded Senior Associate to join our Account Management Center of Excellence (CoE), supporting our Government & Public Sector (GPS) and Private Equity (PE) portfolio. In this role, you will help drive account excellence, market activation and growth initiatives by connecting account teams, client leaders and key stakeholders across EY Switzerland.

As part of Core Business Services (CBS), the CoE supports business development, account governance, stakeholder coordination, market insights, client experience and AI-enabled ways of working. You will work within a collaborative and multicultural team, translating market and client insights into actionable recommendations, maintaining high-quality account documentation and supporting initiatives that help EY teams grow and serve clients effectively.

• Support Global Client Service Partners (GCSPs), Client Service Partners (CSPs), account teams and Market Segment Leaders in translating account, sector and market priorities into clear activation plans, governance routines and practical next steps.
• Coordinate account and market activation across priority stakeholders - including account teams, Global Account Managers (GAMs), Commercial Managers, Brand, Marketing and Communications (BMC), Alliances, Big Bets and industry communities - while contributing to account plans, sector planning and Big Bet visibility through structured documentation, action tracking and stakeholder alignment.
• Help identify and escal use growth opportunities, relationship signals, account risks and market development ideas using our Customer Relationship Management (CRM) systems, EY's Account Management Frameworks (AMF), Linked In Sales Navigator, client intelligence and EY-approved Artificial Intelligence (AI) tools.

• Generate, synthesise and communicate client, stakeholder, industry and market insights that support account discussions, sector priorities and leadership decision-making.
• Prepare sector intelligence updates, performance reviews, pipeline snapshots, account briefings and leadership-ready reporting covering trends, growth areas, strategic pursuits and activation progress, while maintaining visibility of strategic opportunities, funding activities, campaign actions and client feedback themes.
• Apply data-driven practices to support pipeline hygiene, CRM discipline, opportunity follow-up and transparent reporting across assigned accounts and market segments.

• Act as a reliable coordination point across the CoE, GCSPs, CSPs, account teams, Market Segment Leaders, BMC, Alliances, Commercial Managers and other internal stakeholders, keeping actions, owners, timelines, materials and account repositories organised, up to date and easy to access.
• Contribute to the CoE's 'We are One Team' spirit by supporting knowledge-sharing, training, collaboration sessions and peer learning across the team.
• Support community, campaign and relationship-building activities by facilitating introductions, capturing outcomes and following up on agreed actions.

• Maintain stakeholder maps, relationship intelligence and account visibility to support more targeted client engagement and stronger account connectivity.
• Support Client Experience (CX) activities - including Assessment of Service Quality (ASQ), Engagement Service Quality (ESQ), LENS client feedback, Win/Loss Reviews and feedback discussions - ensuring actions and outcomes are captured, tracked and translated into practical recommendations, improvement actions and activation opportunities.
• Coordinate high-quality communication between client-facing teams and internal stakeholders to help ensure aligned messaging, timely follow-up and consistent delivery quality.

• Coordinate assigned account plans, governance activities, activation initiatives, reporting cycles and documentation with a strong focus on quality, completeness and timely delivery.
• Maintain account repositories, Teams environments, briefing materials, dashboards and reusable assets in line with CoE standards, and support quarterly account, sector and pipeline reviews by preparing materials, tracking decisions and ensuring agreed follow-up actions are visible and documented.
• Work in line with EY quality, compliance, Independence, the LEAD performance and leadership framework, Responsible AI and sustainable performance expectations, including consistent timesheet and working time discipline.

• Use EY-approved AI solutions to strengthen client insights, account excellence, sector reporting, briefing…