Night Manager

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Night Manager to join our Front Office team.

Are you a master of craft?

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres.

Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Rooms Division department, the Night Manager is responsible to provide leadership and direction at the Front Office during the night. Monitors performance and quality standards established by the hotel. Night Manager reports to the Front Office Manager.

• Oversee the efficient, compliant, and profitable operation of the hotel during the overnight shift.
• Optimize room revenue and occupancy through effective control of rates, availability, and last-minute inventory.
• Act as the senior management representative overnight and the primary point of contact for guests, ensuring prompt and discreet resolution of concerns and unexpected situations.
• Lead and supervise overnight Front Office colleagues, clearly defining duties, ensuring logical workflows, and maintaining operational continuity.
• Coordinate with Security and the Emergency Response Team during incidents or emergencies, ensuring full compliance with Life Safety and regulatory standards.
• Ensure all overnight operations adhere to corporate policies, Legendary Quality Standards, and hotel procedures.
• Compile, document, and report all incidents, damages, and unsafe conditions accurately and in a timely manner.
• Maintain exceptional standards of personal hygiene, grooming, and professional conduct among overnight staff.
• Support all hotel departments operating overnight, including assistance with daily operations and events as required.
• Handle all guest feedback, complaints, and service recovery matters with professionalism, empathy, and discretion.
• Foster strong interdepartmental communication and teamwork to ensure seamless overnight operations.
• Ensure a thorough and accurate handover to the incoming Duty Manager, safeguarding service quality, safety, and operational consistency.
• Manage all incoming reservation calls and walk-in bookings during the night shift.
• Execute the daily Opera night audit, including the night run and all related system functions.
• Perform the first accounting run, including reconciliation of credit card receipts, paid-outs, cash receipts, and foreign currency.
• Manage end-of-month financial closing activities in Opera in coordination with Finance.
• Ensure all night audit and financial control procedures are completed accurately and on time.
• Coordinate daily vacant room inspections in collaboration with Finance and Security.
• Carry out any other reasonable duties as assigned by the Front Office Manager or Hotel Management.

• Previous experience in the same role in a luxury hotel is required; resort experience is a plus.
• Fluency in Arabic language (spoken and written) is mandatory.
• Clear and professional verbal and written communication skills in English.
• Degree or diploma…