Night Manager

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Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Night Manager to join our Front Office team.

The Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy, offering award‑winning 5‑star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites.

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Rooms Division department, the Night Manager is responsible for providing leadership and direction at the Front Office during the night, monitoring performance and quality standards established by the hotel. The Night Manager reports to the Front Office Manager.

• Oversee the efficient, compliant and profitable operation of the hotel during the overnight shift.
• Optimize room revenue and occupancy through effective control of rates, availability and last‑minute inventory.
• Act as the senior management representative overnight and as the primary point of contact for guests, ensuring prompt and discreet resolution of concerns and unexpected situations.
• Lead and supervise overnight Front Office colleagues, clearly defining duties, ensuring logical workflows and maintaining operational continuity.
• Coordinate with Security and the Emergency Response Team during incidents or emergencies, ensuring full compliance with Life Safety and regulatory standards.
• Ensure all overnight operations adhere to corporate policies, Legendary Quality Standards and hotel procedures.
• Compile, document and report all incidents, damages and unsafe conditions accurately and in a timely manner.
• Maintain exceptional standards of personal hygiene, grooming and professional conduct among overnight staff.
• Support all hotel departments operating overnight, including assistance with daily operations and events as required.
• Handle all guest feedback, complaints and service recovery matters with professionalism, empathy and discretion.
• Foster strong interdepartmental communication and teamwork to ensure seamless overnight operations.
• Ensure a thorough and accurate handover to the incoming Duty Manager, safeguarding service quality, safety and operational consistency.
• Manage all incoming reservation calls and walk‑in bookings during the night shift.
• Execute the daily Opera night audit, including the night run and all related system functions.
• Perform the first accounting run, including reconciliation of credit card receipts, paid‑outs, cash receipts and foreign currency.
• Manage end‑of‑month financial closing activities in Opera in coordination with Finance.
• Ensure all night audit and financial control procedures are completed accurately and on time.
• Coordinate daily vacant room inspections in collaboration with Finance and Security.
• Carry out any other reasonable duties as assigned by the Front Office Manager or Hotel Management.

• Previous experience in the same role in a luxury hotel is required; resort experience is a plus.
• Fluency in Arabic (spoken and written) is mandatory.
• Clear and professional verbal and written communication skills in English.
• Degree or diploma in Hospitality Management, Hotel Management or a related field.
• Strong proficiency in Microsoft Office, Opera PMS and HotSOS.
• High attention to detail with the ability to organise, prioritise and manage multiple tasks efficiently.
• Proven ability to motivate, lead and develop teams in a high‑performance environment.
• Strong planning and organisational skills, with the ability to manage complex operations and projects.
• Demonstrated capability in preparing accurate and timely departmental and operational reports.

• Learning & Development: we craft unique learning and development programmes for various stages in your career so that you grow continuously.
• MOstay: as a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additional attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness: a variety of health benefits and wellness programmes are offered to all our colleagues globally.
• Retirement Plans: we offer different retirement plans depending on the length of your service and your role.

Mid‑senior level

Full‑time

Management and Manufacturing

Hospitality