Front Desk Agent

Front Desk Agent (Arabic Speaker) - The Abu Dhabi EDITION

Abu Dhabi, United Arab Emirates

Fairmont Bab Al Bahr is a 5‑star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white‑marble minarets of the iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms and a magnificent ballroom for lavish celebrations.

• Greet and check‑in guests, providing a warm welcome and efficient service.
• Handle guest inquiries, requests, and complaints with empathy and professionalism.
• Process check‑outs, including accurate billing and payment handling.
• Upsell hotel services and amenities to maximise room occupancy and guest satisfaction.
• Maintain thorough knowledge of hotel facilities, local attractions, and services.
• Collaborate with other departments to ensure guest needs are met promptly.
• Manage reservations, room assignments and special requests.
• Ensure the front desk area is organised and well‑stocked with necessary supplies.
• Assist with administrative tasks, including report generation and inventory management.
• Adhere to hotel policies and procedures while maintaining a customer‑focused approach.
• Participate in ongoing training to enhance guest service skills and product knowledge.

• Minimum of 1 year experience in a guest services role, preferably in a hotel setting.
• Excellent communication and interpersonal skills with a focus on customer service.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint and Outlook).
• Experience with Opera hotel management software preferred.
• Strong problem‑solving abilities and attention to detail.
• Flexibility to work various shifts, including nights, weekends and holidays.
• Multilingual skills, particularly Arabic and English, are highly advantageous.
• Demonstrated organisational skills and ability to multitask efficiently.

Entry level

Full‑time

Management and Manufacturing

Hospitality