Colleague Executive

Join us at Miral Experiences! Miral Experiences is a region’s leader in the management and operation of world‑class, award‑winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes iconic destinations such as Ferrari World Yas Island Abu Dhabi, Yas Waterworld, Warner Bros. World, Sea World, CLYMB, Team Lab Phenomena and cultural treasures like Qasr Al Watan.

We are looking for an experienced Catering Operations Supervisor to join our Colleague Experience Team
, playing a key role in delivering high‑quality colleague services and enhancing the overall colleague proposition. The cafeteria is a critical touchpoint in the colleague journey, and this role is responsible for maintaining high satisfaction levels across multiple locations. You will support the day‑to‑day management of cafeteria operations, oversee a third‑party catering supplier, and ensure excellence in food quality, service delivery, health & safety, and colleague experience.

• Work closely with the third‑party catering provider to ensure brand, quality, and service standards are met
• Ensure consistent food quality, presentation, and portion control
• Support event menu planning and catering for internal events
• Monitor kitchen hygiene and compliance with health regulations

• Ensure operations comply with all legal, health, safety, food safety, allergen, and HACCP standards
• Conduct regular audits of kitchen and service operations
• Identify continuous improvement opportunities and support KPI tracking

• Maintain high standards of customer service and proactively manage feedback
• Liaise with colleagues and stakeholders to meet or exceed expectations
• Manage colleague requests, complaints, and escalations professionally

• Lead, train, mentor, and support a team of two coordinators
• Proactively manage performance and engagement
• Foster a high‑performing, service‑driven team culture

• Ensure timely meal delivery and report delays or shortages
• Conduct daily taste testing to ensure agreed standards are met
• Oversee stock levels across locations to avoid shortages
• Track operational issues and support data reporting

• Support contract management and KPI monitoring
• Maintain awareness of supplier scope, contract terms, and end dates
• Support billing, invoices, and payment practices when required

• Demonstrate understanding of budget requirements
• Support performance management through key metrics and reporting

• Proven F&B and catering operations experience
• Food Safety & Hygiene Level 3 (or higher)
• Strong knowledge of HACCP and allergen procedures
• IT‑literate (catering systems, spreadsheets, scheduling tools)
• Valid UAE driving license (mandatory)

• 4–5 years’ experience in a large‑scale or high‑volume F&B or catering environment

• Strong people management and leadership skills
• High attention to detail and commitment to quality
• Excellent communication and stakeholder management abilities
• Strong organizational and time‑management skills
• Ability to work under pressure and adapt to changing priorities
• Creative problem‑solver with a proactive mindset
• Flexibility to work evenings, weekends, holidays, and conduct night spot checks
• Willingness to work across multiple locations

At Miral Experiences, we don’t just create world‑class destinations – we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind‑the‑scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there’s a place for you at Miral Experiences.

Miral Experiences