Technical Service Specialist

Job at a Glance

As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty hot side food service equipment. After completing the onboarding process you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information in a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• All‑star communicator, proficient in English (both written and verbal).
• High‑speed internet connection at home.
• Comfortable using a computer and navigating programs such as MS Word & Outlook.
• Passionate about troubleshooting and finding innovative solutions to difficult problems.
• Ability to multitask and thrive in a fast‑paced, team‑oriented atmosphere.
• Available to work an 8‑hour shift M‑F between 7:00 AM‑7:00 PM (CST) / 8:00 AM‑8:00 PM (EST) with flexibility as needed.

• Team member appreciation events and recognition programs.
• Volunteer opportunities.
• Monthly IT stipend.
• Casual dress code.
• On‑demand pay options – access your pay as you earn it.
• Health insurance, 401(k) with match, employee assistance programs, paid time off, sick leave, holidays, parental leave, professional development opportunities.

The salary range for this role is $52,409.45–$66,567.99 annually ($25.19–$32.00 hourly) based on qualifications, experience, and geographic location.

Parts Town welcomes diversity and as an equal‑opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.