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1 day ago 1. Technical Support Representative

Administrative, Sales

Responsibilities: - • Deliver technical service and support to end - users via telephone, email, or remote Internet connection - •...
Skills Needed: Responsibilities:
• Deliver technical service and support to end-users via telephone, email, or remote Internet connection
• Diagnose, analyze and resolve technical issues involving proper configuration and operation of Burk Technology products • Respond to inquiries, concerns, and requests about products and services
• Research information required to resolve customer issues
• Gather customers’ information and accurately process and record call transactions in SalesForce
• Follow up and make scheduled call backs to customers as necessary
• Identify and escalate high priority issues per Burk Technology procedures
• Identify and reproduce product issues and enter descriptive information in the bug-tracking database
• Provide product training to end users and channel partners
• Remain current with product information, changes and updates
• Provide pre-sales technical assistance in support of the sales department
• Pre-configure demonstration equipment
• Perform product testing and other functions as assigned

Skills and Qualifications:
The successful candidate will have experience in telephone technical support for control and telemetry, SCADA, embedded devices or a related technical product area. Experience in radio or TV broadcast engineering is a plus.

Required qualifications include:
• 5 years of experience in a technical support role
• Knowledge of communications and networking technologies
• Proficiency with the Windows operating system
• Familiarity with basic electrical and electronics principles
• Experience with embedded systems utilizing real-time operating systems
• Ability to perform logical troubleshooting of technical problems
• Proper telephone etiquette
• Ability to speak and write clearly and accurately
• Knowledge of customer service principles and practices
• Effective listening skills
• Ability to work independently and as part of a team
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Technical Support Representative Job

Posted by Greenlight Professional Services
1 day ago 2. Real Estate Buyer's Agent

Administrative, Real Estate/Property

Job Description - - Traditionally, a Real Estate Buyer's Agent provides an updated index of available properties to interested...
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Real Estate Buyer's Agent Job

Posted by Chinatti Realty Group
1 day ago 3. Real Estate Listing Specialist

Administrative, Real Estate/Property

Job Description - - The Real Estate Listing Specialist is a real estate agent who navigates the process of creating effective home and...
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Real Estate Listing Specialist Job

Posted by Chinatti Realty Group
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