Senior Director of Operations

Designation:
Sr. Director
Reporting:
Chief Operating Officer

Location:

Ahmedabad, Gujarat [Work From Office]
Department:
In-home Health Assessment

Shift: US Shift [8 PM to 5:30 AM IST]

Requirements:
15+ years of experience in US healthcare operations, with 5 years in a leadership role
Must have experience of handling onshore & offshore teams
Strong background working with US healthcare clients and stakeholders
Experience in voice and non-voice processes
Should have driven process excellence projects
Strong analytical and problem-solving skills and tenacity to build solutions from scratch
A quick learner who is able to understand the process and provide valuable feedback
Excellent interpersonal skills and ability to work with and influence different stakeholders across teams
Flexibility to be proactive in a fast-paced & dynamic environment
Must be meticulous and possess an eye for detailing
Must enjoy digging into data and deriving insights because we are a data-driven company obsessed with numbers

Key Responsibilities:

People Management
Lead and manage a team; responsible for the overall direction and performance of the teams
Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets
Manage the career growth and development of the Customer Support team by driving focus
Responsible for Training employees; planning, assigning, and directing work; rewarding and disciplining employees; resolving conflicts; staffing; and development of employees, Standard Operating Procedures, high quality and productivity within the department
Effectively partners and builds productive working relationships with direct reports, peers, leadership, and other departments
Operations and Project Management
Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team
Works to build and maintain customer trust
Oversee customer service dept. end to end process and technology.
Providing guidance to direct reports, typically comprising first-line managers and supervisors
Ensuring clarity around priorities and goals for the entire functional area
Managing overall dept. financial budgeting
Approving hiring requests
Working with senior management and other peers for strategy development and execution planning
Communicating financial and goal results and key performance indicators to direct reports
Collaborate with multiple departments.
Plan upcoming goals and initiatives

Skills:

Excellent communication and interpersonal skills
Strategic thinking
Decision making
Possess strong technical computer skills

Competencies:

Organization and delegation
Forward planning and strategic thinking
Problem solving and decision-making
Interpersonal skills
Mentoring

About Advantmed
Founded in 2005, headquarters based in California, Advantmed is a leading Healthcare Information Management company that helps Health Plans & MCOs (Managed Care Organizations) optimize Revenue & improve Quality Outcomes. Advantmed partners with Health Plans & MCO to deliver optimal combination of capabilities unique to each organization needed to achieve the objectives including Risk Analytics, Quality Analytics software certified by NCQA for HEDIS Measures, risk adjustment coding, medical record retrieval, abstraction & coding services, including Provider Education.

How to Apply?

If you would like to pursue this position, please mail your updated resume at   , along with the following details
Total & US Healthcare

Experience:

- Current Designation:

- Current CTC:

- Expected CTC:

- Relocation to Ahmedabad:

- Yes/No
Flexible for US

Shift:

- Yes/No