Service Dispatcher​/Office Coordinator

• 401(k) matching
• Health insurance
• Paid time off

The Service Dispatcher reports to the Office Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department.

• Paid Training
• Flexible Scheduling
• Competitive Compensation

Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with ENG Heating & Cooling, Inc. service technicians, suppliers, and service customers.

Representative duties include:

• Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
• Being a main point of contact for incoming calls and assisting and directing customers to help resolve their needs in the form of troubleshooting, payment collections, dispatching, reviewing sales estimates and/or escalating to other staff for additional assistance.
• Overseeing warranty registration, documentation mailing, filing, safe record keeping and processing of payments.
• Maintaining a working relationship with other office staff on the collection of problem accounts, negotiating credit when applicable to build the customer base.
• Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the appropriate leadership.
• Performing related staff-level duties as directed by the Office Manager.

Job Qualifications:

• Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
• Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
• Be a self‑starter and ability to work independently and as a team member.
• Preferred knowledge of CRM software.
• Proficient in computer skills, including Microsoft Office, online permit processing, and general office equipment.
• Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on‑site technician.
• Knowledge of HVACR‑related terms, training, job‑costing, marketing and sales.
• Skill and ability to sell service jobs and service contracts in a letter, and on the phone.
• Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to all customers.
• Current (state) driver’s license.

Compensation: $20.00 - $24.00 per hour

If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!

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Jobs Are Available Now!

When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.

More Than Just a Career.

HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.

Opportunity for Career Advancement.

Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.

HVACR professionals make an average of $47,000…