Facility Manager

Maintenance Supervisor

Responsible for the safety, cleanliness, and functionality of all agency properties and vehicles. Blends hands-on technical troubleshooting with team leadership, budget management, and vendor coordination. Ensures full compliance with regulatory safety standards while maintaining a high quality of life for residents, staff, and visitors.

Required Education, Experience and Qualifications

High school diploma preferred (or equivalent) or a professional building certification.

Minimum of 5 years of building maintenance experience, with 2+ years in a supervisory role.

Experience in multi-family housing, hospitality, or institutional shelters is a plus.

Proficient in basic carpentry, plumbing, electrical diagnostics, and reading facility blueprints or safety manuals.

Familiarity with computerized maintenance management software.

Good understanding of building codes and fire safety.

Maintain valid Ohio driver's license and ability to meet agency requirements for driving insurability.

Must be able to meet agency requirements for criminal background check (BCI and FBI).

Role and Responsibilities

Physical Plant & Grounds Maintenance

Execute hands-on repairs and preventative maintenance across core building systems, including minor plumbing, electrical, carpentry, drywall, painting, and appliance repair.

Oversee HVAC operations, commercial kitchen equipment, laundry facilities, and fire suppression systems, coordinating specialized certified contractors when required.

Manage strict, high-traffic pest control and mitigation protocols suitable for communal living environments.

Perform routine and emergency maintenance tasks, minimizing disruptive noise and providing clear, sensitive communication before entering occupied spaces.

Ensure immediate repairs to any damaged safety elements, such as broken window locks, compromised doors, or lighting failures in communal or exterior spaces.

Maintain shelter exterior, including walkways, playground structures, and parking areas, ensuring they remain free of hazards and ice.

Security & Access Control Management

Maintain, test, and troubleshoot all facility security infrastructure, including perimeter fencing, gates, security cameras (CCTV), PA System, panic buttons, and electronic access control systems.

Manage key control protocols and digital access codes, performing immediate re-keying or code changes during security breaches or high-risk discharges.

Staff & Vendor Management

Supervise, train, and schedule maintenance and custodial personnel.

Manage outside contractors for specialized projects (e.g., major roof repairs, elevator servicing, pest control).

Maintain tools, equipment, and spare parts inventory within allocated budgets.

Compliance, Administration & Safety

Ensure full compliance with OSHA standards, local building codes, fire codes, and public health regulations.

Manage the facility maintenance budget, track inventory of tools and supplies, and procure maintenance materials efficiently.

Enforce tool control policies, ensuring all hazardous materials, chemicals, and sharp tools are locked securely out of reach of children and unauthorized individuals.

Maintain digital logs of preventative maintenance schedules, inspections, and work orders using the FMX maintenance management software.

Supervisory Responsibilities

Maintenance technicians, custodial staff, and contracted vendors

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:
While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; climb stairs or ladders, stoop, kneel, crouch; talk, hear and smell. The employee must occasionally lift and/or move up to 50 pounds.

Work environment:
This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.

Position Type and Expected Hours of Work

Flexible schedule spread over a 7-day week to ensure appropriate coverage. Some evenings and weekends. On-call responsibility is required.

Additional Qualifications

Must be able to remain calm in crisis situations.

Excellent interpersonal and communication skills.

Respect the confidentiality of information learned through one's employment.

Represent the mission and philosophy of the agency at all times.

Ability to coordinate multiple tasks.