Field Service Supervisor

Category :
Information Technology

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

We are looking for a candidate who is a hands-on, experienced field professional with a strong technical background and a passion for leading by example. This role is ideal for someone who can effectively manage a team of five field technicians while also possessing the depth of experience needed to actively assist on service calls, troubleshoot complex issues, and step in when additional expertise is required.

The successful candidate will balance people leadership with day-to-day field execution, ensuring high-quality service delivery, customer satisfaction, and operational consistency across all assigned calls. This position requires a proactive, customer-focused leader who is comfortable working independently, navigating dynamic environments, and serving as a technical resource for both technicians and clients.

• May be exposed to extremes in temperature, humidity or wetness when in transportation.
• May occasionally walk on slippery or uneven surfaces
• May have exposure to dust, gas, fumes or chemicals
• On occasion, you may use special visual or auditory protective equipment
• Will occasionally climb stairs and work off elevated surfaces
• Frequently work with biohazards for Commercial Technicians only
• Ability to sit, walk and crawl occasionally
• Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
• Ability to use hands repetitively and power/simple grasp constantly
• Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
• Physical ability to lift, pull and push products up to 50 pounds frequently
• Physical ability to lift, pull and push products that weigh more than 100+ pounds occasionally
• Ability to carry items up to 6 feet occasionally.

• Minimum 3 years of experience in home appliance repair and/or HVAC
• Minimum 2 years of supervisory or managerial experience, preferably leading field-based teams
• Ability to manage 4–6 service calls per day while supporting and assisting field technicians as needed
• 100% local daily travel required within the New York area
• Must be able to travel within a 5-mile radius in Manhattan, including use of the subway
• Must be able to drive within a 25-mile radius in the Brooklyn area
• Must be able to drive within a 35-mile radius in the Long Island area
• Valid driver’s license required
• High school diploma or GED required
• Availability to work Monday–Friday, with flexibility between 7:00 AM and 5:00 PM
• Availability to work overtime to accommodate service requests

• Working knowledge of basic plumbing and electrical systems
• Strong computer skills, including proficiency with Microsoft Office
• Ability to apply basic math concepts
• Strong written and verbal communication skills in English
• Ability to read and interpret instructions, correspondence, and service documentation
• Proven ability to multitask, prioritize, and manage time effectively
• Strong customer service skills with the ability to handle difficult or escalated customer…