Customer Service Engineer - Union - CT​/MR - Northeast Upstate NY

Job Overview

Performs technical, pre‑defined tasks to deliver service for customer Siemens Healthineers equipment.

Locations: Orange County NY, Clinton County NY (I87 Corridor)

Schedule: Monday – Friday, 3:00 pm – 11:30 pm (1500‑2330)

• Service CT (Catscan), MRI (Magnetic Resonance Imaging), and MI (Molecular Imaging) equipment.
• Install, troubleshoot, repair, and perform preventative maintenance on all Siemens Healthineers equipment.
• Deliver timely and effective repairs and train operators to ensure optimal system performance.
• Manage financial performance within your territory through inventory management, time management, and timely service‑call closure.
• Maintain company assets including company car, cell phone, computer, tools, and inventory parts.
• Build and maintain proper business relationships with customers and peers, and perform necessary administrative duties accurately.
• Support customers remotely and onsite, providing 2nd and 3rd level user support.
• Coordinate and accomplish defined service operations and resolve product issues for customer equipment.
• Assist in generating sales leads for pre‑defined service offers and contribute to planning activities.
• Adhere to defined processes and applicable regulations.

• High school diploma minimum; technical degree, military training, or equivalent preferred.
• 10+ years of experience servicing complex electro‑mechanical or medical technology equipment.
• Proficient in use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.).
• Ability to work individually and in a team setting.
• Proficiency in MS Office applications.
• Valid driver's license with ability to drive independently day and night; clean driving record.
• Physical capability to lift 50 lbs, walk, climb ladders / step stools, bend, twist, sit, squat, stand, reach high, and fine‑grasp manipulation; good vision.
• Strong customer service and communication skills.
• Knowledge of electricity, power supplies, and grounding principles.
• Highly organized and capable of planning.

Medical, dental, and vision insurance; 401(k) retirement plan; life insurance; long‑term and short‑term disability insurance; paid parking/public transportation; paid time off; paid sick and safe time.

Base pay range: $85,000 – $100,000 annually (may vary by location and experience).

Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.