Field Service Technician - Low Voltage in Albany

Field Service Technician

We’re not just hiring; we are building a world better than we found it, supporting those who serve the common good, assisting those who are most vulnerable, and helping keep our communities safe. We are seeking a highly motivated Field Service Technician in our Albany, New York market to perform various technical duties in support of education and healthcare communications systems.

In this role, the Field Service Technician will provide support and maintenance on communication and networking equipment while delivering high‑quality customer service promptly.

• Troubleshoot, repair, and coordinate changes in programming and maintenance of PA, education, and healthcare communication systems.
• Effectively work with customers’ IT staff to troubleshoot network‑integrated systems.
• Professionally interface with customers to convey system status information.
• Effectively work with Maintenance Agreement customers to ensure the continued health of existing system deployments.
• Perform agreed‑upon preventive maintenance on systems.
• Provide effective "on‑call" support.
• Acquire technical certifications as needed for the job.

• Minimum of 2 years of related low‑voltage work experience.
• Functional understanding of IT‑related technologies, including switching, routing, networking, and server knowledge.
• Experience using basic hand tools and multimeters.
• Ability to read schematics and interpret signal flow through circuits.
• Willingness to obtain and maintain company‑sponsored credentials and certifications.
• Professional self‑starter who is reliable, flexible, proactive, resilient, organized, and punctual.
• Computer skills to include basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating.
• Excellent written and verbal communication skills to effectively express ideas and information.
• Ability to thrive both independently and in a team environment.
• A high level of commitment to customer satisfaction.
• Basic math computation skills to include addition, subtraction, multiplication, division, percentages, and fractions.
• Ability to follow policies, processes and procedures.
• Effective use of Microsoft 365 suite of products.
• Demonstrated attention to detail and commitment to task in completing assignments with quality outputs.
• Maintain a clean driving record.

In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, a generous 401(k) match, nine paid Holidays, Sick Pay, and Paid Time Off), on‑the‑job training, and opportunities for promotion. We also offer a flexible hybrid working model of 3 days a week in‑office, and 2 days a week remote.

Ronco is an Equal Opportunity Employer.

Ronco is a drug‑free workplace. Employment is subject to passing a drug test.