Field Service Technician

Description

Pay Range: $22.00 - $29.00. Double pay for all travel time!

Key Obsessions:

• Provide the Aagard experience
  • Ensure the Aagard machine is the best machine in the plant.
  • Deliver a user-friendly machine (operator’s favorite!).
  • Conduct top-tier training.
  • Deliver a superior customer experience that surpasses expectations.
• Successful new machine/retro builds ITS (Install, Test, and Support)
  • Test and assemble machines, ensuring project success.
  • Ensure concise and timely communication between Aagard and customers.
  • Provide quality assurance for retrofit and warranty assemblies.
  • Conduct quality audits on full machines.
• Customer Relations
  • Build trust and maintain strong relationships by representing Aagard with professionalism and integrity.
  • Serve as a highly skilled, solution-focused technician who customers enjoy working with.
  • Identify and communicate retrofit opportunities that enhance machine performance and customer value.
  • Conduct service contracts and provide ongoing support to ensure long-term customer satisfaction.

Knowledge and

Experience:

• Associate’s degree in Mechanical Technology, Mechanical Drafting, Mechatronics, Robotics, or related field plus 2 years of related experience or equivalent combination of education and/or experience
• Ability to view and understand CAD drawings and experience with Microsoft products
• Understanding of mechanical and electrical principles
• Ability to seek training that is needed to be travel ready and have an interest in machine controls.
• Experience or training with PCs, Servos, PLCs preferred
• Knowledge of blueprint reading, hydraulics, pneumatics, electronics, and use of correct terminology
• Ability to view and understand CAD drawings and experience with Microsoft products
• Strong customer service skills, conscientious of meeting and exceeding customer needs and specifications
• Ability to operate small hand tools, forklifts and the proper use of measuring instruments
• Confidence and ability to communicate professionally with internal and external customers verbally and in writing
• Strong prioritization, time management, organization, proactive decision-making, and attention to detail
• Ability to walk or stand up to 100 percent of the time
• Ability to lift up to 50 lbs., stoop, kneel, crouch, crawl, or climb
• Willing and able to travel domestically and internationally up to 50% of the time, which may include any day of the week
• Must obtain and maintain a valid passport (cost reimbursed by Aagard)

Benefits Offered:

At Aagard, we believe in you
—your health, your career, your financial future, and your well-being. Our total rewards package is designed to support you and your family with meaningful benefits.

Comprehensive Healthcare for You and Your Family

• No-Cost Coverage:
  Preventive & major medical coverage for you and your family—fully paid by Aagard.
• Flexible Health Options:
  Choose your own plan with company contributions through our Traditional Individual Insurance.
• Payment-in-lieu:
  Receive extra compensation if you’re insured elsewhere.
• Company-Paid Benefits:
  Dental, Life, and Disability insurance—all included.
• Wellness Support:
  Reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.
• 401(k) with Company Match: 50% match on the first 10% of your contributions.
• Quarterly Profit Sharing:
  Celebrate success with rewards that grow with our company.

Time Off

• Paid Time Off:
  Enjoy time for rest and relaxation.
• 9 Paid Holidays throughout the year.
• Paid Bereavement Leave for life’s difficult moments.
• Volunteer Time Off:
  Make an impact with paid time to support causes you care about.
• Pathways to Leadership:
  Build your future with mentorship and servant leadership programs.
• Educational Support: Scholarships and tuition reimbursement to help you grow.

Unique…