Parts & Service Technician; AMI

Parts & Service Technician (AMI)

Job Category:
Customer Service

Full-Time

On-site

AMOS Mfg., Inc. Alpena, MI 49707, USA

We are looking for a proactive and technically skilled Parts/Service Technician to join our team in Alpena, MI. This role is essential in supporting our customers by diagnosing issues, troubleshooting equipment, and providing expert guidance on shredder systems. If you enjoy solving problems, working with industrial machinery, and delivering excellent service, we'd love to hear from you.

• Respond to customer inquiries related to shredder equipment, parts, and service.
• Diagnose mechanical and electrical issues and recommend effective solutions.
• Perform on-site and remote troubleshooting, repairs, and maintenance.
• Interpret technical manuals, schematics, and blueprints; guide customers through repairs.
• Send drawings and instructions to repair companies for accurate assemblies.
• Recommend machine modifications to meet specific customer needs.
• Quote replacement parts, pull orders, and calculate labor costs.
• Package parts and cutter heads; determine shipping costs.
• Address warranty issues and resolve workmanship or part defects.
• Collaborate with engineering to improve product design and resolve recurring issues.
• Track design changes and new parts that enhance product functionality.
• Work with manufacturing to ensure machines are assembled correctly.
• Coordinate powder coat colors for accurate matching.
• Pull job orders and confirm terms with accounts receivable.
• Maintain accurate service records and documentation using company software.

• Strong mechanical aptitude
• Proficient in using diagnostic tools and computer systems
• Excellent communication and customer service skills
• Ability to work independently and take initiative
• Attention to detail and organizational skills

• Industrial equipment service and maintenance practices
• Electrical systems and mechanical components
• Technical documentation including schematics and blueprints
• Shipping, quoting, and warranty processes
• Manufacturing and assembly standards

• Troubleshoot and repair industrial machinery both remotely and on-site
• Communicate technical information clearly to customers and team members
• Use company software to manage service records and documentation
• Collaborate across departments to ensure product quality and customer satisfaction
• Travel occasionally for service calls and represent the company professionally

• Competitive pay based on competency
• 100% employer-paid health insurance and HSA for employees
• Flexible paid time off and holidays
• 401(k) with employer matching
• Discretionary bonuses

Works well as a member of a group

Considered a thought leader on a subject

Capable of carrying out a given task with all details necessary to get the task done well

Inspired to perform well by the chance to take on more responsibility

Inspired to perform well by the ability to contribute to the success of a project or the organization

Inspired to perform without outside help

High School or better.

Associates or better in Mechanical Systems or related field.

Trade School or better in Mechanical Systems or related field.

Warranty Service Mechanical Aptitude Blueprint and Schematic Reading Industrial Equipment Maintenance

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.