Service Coordinator

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

INSPECTIONSCall/email customers to schedule inspections and put notes in system pertaining to inspection.

Scheduling, scheduling sub-labor for all repair quotes sold by sales staff.

Goal is $1,500 per day per systems technician.

Goal for the portable techs is 150 per day per technician.

Goal for the kitchen techs is 4-5 Hood Inspections per day depending on costs.

Add new customers for inspections.

Create Opportunities for sales leads.

Penny quotes to set up demand service inspections or annual portable inspections.

COD Calcs with the spreadsheet provided.

Email Reminders.

Compliance Engine Uploading for inspection and deficiencies.

DEMAND SERVICEFirst point of contact for service calls.

Gather needed information to create a service call including a photo of the troubled panel.

Provide credit applications to new customers/quote C.O.D. rates for service calls.

Create service order.

Assign the correct technician.

Place on Resource Console and Dispatch to the tech.

Order any needed parts and get pulled from the parts shelf.

MISCELLANEOUSProvide inside support to service manager.

Updating customer information as needed in the system.

Coordinating work with subcontractors as needed.

Creating P.O.’s requests as needed.

EDUCATION and/or EXPERIENCE High School Education or Equivalent. Typing, basic computer knowledge.
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