Manager of ICILA

Who We Are

At Sertoma Star Services, we’re on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs. Sertoma Star Services’ roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre, combining over 125 years of expertise in providing cutting‑edge, person‑first services.

Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self‑advocacy and personal success. By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

The Manager of ICILA provides leadership, direction, and administrative support to all ICILA programs, including direct supervision of the Intermittent Service Facilitator and Site Coordinators. During the absence of a Service Facilitator or Site Coordinators, the Assistant Administrator will actively take on the role. This position requires 24‑hour on‑call responsibility for staffing coverage and other home issues, and a flexible schedule (i.e., days, evenings, and weekends).

• Treat consumers with dignity and respect, while providing them with the support needed to become as independent as possible.
• Provides support to consumers to obtain outcomes that will allow them to live their best lives possible as documented in their Person‑Centered Plan.
• Serve as each person’s advocate to ensure their wants and needs in regards to their rights are respected.
• Promotes community inclusion by assisting consumers in developing natural supports.
• Provide leadership, supervision, training and support to all direct reports, while promoting a person‑centered environment and self‑advocacy concepts.
• Provide administrative support in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to recruiting, onboarding, and training employees; performance management; and conflict resolution.
• Assist with monitoring medical care provided to consumers. This includes taking consumers on medical appointments to support the house supervisor if needed. Collaborate with the Nursing department to ensure all medical appointments are being completed and the flow of medical paperwork is functioning well.
• In the absence of an ICILA Site Coordinator, assume the role and associated responsibilities. Maintain 24‑hour on‑call accessibility for staffing coverage and other home issues, and a flexible schedule (i.e., days, evenings, and weekends).
• Complete monthly visits and monthly physical plant reviews for I‑CILA homes. Communicate to the Vice President immediately any safety or physical plant concerns that pose a risk to the consumers’ health and safety.
• Develop and maintain accurate records and reports of monthly ICILA billing for each consumer.
• Ensure delivery and/or coordination of all Residential services are in compliance with DHS Rule 115 & 116, CARF standards, CQL, agency mission, agency policy & procedure, program guidelines and best practice.
• Work with VP as needed on the development of program budgets, operate programs in a way that meets revenue goals, and routinely monitor program expenses to ensure compliance with program budgets.

• Good verbal and written communication skills
• Ability to effectively work with coworkers and consumers
• Associate degree required;
  Bachelor degree in a human service field of study preferred.
• Minimum of two years supervisory/administrative experience, preferably in a residential setting.
• DSP Certification by DHS.
• Knowledge of working with individuals with disabilities
• Must maintain a valid driver’s license and meet agency driving requirements when required to provide transportation.
• Generous paid time off
• 13 Paid holidays
• Medical/Dental/Vision Insurance Plans
• Employer Paid Insurance:
  Basic Life/AD&D and Long‑Term Disability
• Employee Assistance Program
• 403(b) with company match
• Tuition assistance
• Eligibility for Public Service Loan Forgiveness
• Ongoing training and development opportunities

Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open‑door, team‑building concept supports both agency goals and employee success.