Director of Talent Development and Learning

Position:Director of Talent Development and Learning

Location: Alsip, IL

Remote Status: Hybrid

Job :3358

# of Openings:1

Department:
Human Resources
Status:
Full-time

At Sertoma Star Services, we’re on a mission to empower individuals with intellectual and developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve more than 2,000 individuals through a diverse range of vocational, educational, therapeutic, and residential programs.

Sertoma Star Services was formed through the merger of two dynamic social services organizations, New Star and Sertoma Centre, combining more than 125 years of experience providing innovative, person-centered services. Our shared commitment is simple: to transform lives by delivering comprehensive services, choices, and opportunities in an environment that promotes self-advocacy and personal success.

By joining the Sertoma Star team, you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

As the Director of Talent Development and Learning, you will lead the organization’s learning and development strategy to ensure training programs, leadership initiatives, performance-management systems, and professional-development opportunities support organizational goals, employee growth, and future workforce needs.

Reporting to the Chief Human Resources Officer, you will help foster a culture of continuous learning, strong leadership, innovation, compliance, and high performance throughout Sertoma Star Services. You will oversee the Training and Development Administrator and work closely with agency leaders, internal stakeholders, subject-matter experts, vendors, and training ambassadors to design and implement meaningful learning experiences.

You will also lead the organization’s performance-management process and support mentoring, change-management, leadership-development, and organizational-development initiatives.

• Develop and execute an organization-wide learning and development strategy aligned with Sertoma Star Services’ mission, business objectives, and workforce priorities.
• Design and deliver training plans and learning opportunities for employees at all levels of the organization.
• Lead the development of leadership, management, onboarding, service excellence, compliance, and professional-development programs.
• Serve as an internal performance consultant by assessing organizational needs, identifying skill gaps, and recommending appropriate learning and performance solutions.
• Conduct needs assessments and performance analyses to strengthen employee effectiveness and support individual, departmental, and organizational goals.
• Identify leadership-development needs and recommend training, coaching, workshops, and other interventions that strengthen leadership effectiveness.
• Partner with internal and external subject-matter experts, organizational leaders, vendors, and other stakeholders to develop relevant and effective training content.
• Select and implement appropriate learning methods, including instructor-led training, simulations, webinars, e-learning, coaching, mentoring, and action learning.
• Establish measurable learning objectives and evaluate the effectiveness of training, development, and performance‑improvement initiatives using defined metrics.
• Monitor learning outcomes and use data, feedback, and organizational needs to continuously improve training programs.
• Facilitate change‑management initiatives, leadership‑development programs, and organizational‑development interventions.
• Supp…