Senior Manager of Services

Position: Senior Manager of Employment Services

Location: Alsip, IL

Job : 3271

# of Openings: 0

At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs. Sertoma Star Services’ roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge, person-first services.

Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self-advocacy and personal success.

This Senior Manager of Employment Services is responsible for the leadership, oversight, and daily operations of Employment Services across Illinois and Indiana. This role splits time between Illinois and Indiana to ensure a consistent, person centered, community based, high-quality service delivery.

• Provides direct supervision, coaching, and development to Employment Services staff to enhance program performance and community partnerships, while promoting a person-centered environment.
• Promotes a culture of accountability, collaboration, and continuous improvement.
• Ensure services are delivered, documentation, and billing are in accordance with the Illinois Community Rehabilitation Program (CRP) Manual and the Indiana Vocational Rehabilitation Manual.
• Track and analyze program data, including placements, retention outcomes, service utilization, and contract performance.
• Accountability for achieving employment outcomes, contract performance expectations, and budgetary goals.
• Establishes and maintains relationships with funding and referral sources, local DRS and VR offices, school districts, job training and volunteer sites, as well as local businesses.
• Creates and develops innovative ideas and practices that will enhance the quality of services;
  Maintain awareness of new initiatives in the field.
• Carries a caseload as needed.
• Advocates for consumers wants and needs and helps them advocate for themselves, as requested.
• Protects the rights of consumers by understanding their rights, educating them on their rights, and ensuring their rights are not violated.
• Communicates well with consumers, using their preferred form of communication, to determine their likes, interests, strengths, wants, and needs.
• Treats consumers with dignity and respect, while providing them with the support needed to become as independent as possible.
• Follows and implements all agency Policies and Procedures.

• Bachelor’s Degree in a Human Services related field, Certified Rehabilitation Counselor preferred.
• Experience with Illinois DRS or Indiana Vocational Rehabilitation preferred.
• Strong communication and organizational skills.
• Minimum of two (2) years’ supervisory or leadership experience.
• Must maintain a valid driver’s license and meet agency driving requirements.

• Generous paid time off
• 13 Paid holidays
• Medical/Dental/Vision Insurance Plans
• Employer Paid Insurance:
  Basic Life/AD&D and Long-Term Disability
• Employee Assistance Program
• 403(b) with company match
• Tuition assistance
• Eligibility for Public Service Loan Forgiveness
• Ongoing training and development opportunities

Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team-building concept supports both agency goals and employee success.