Field Service Technician

**** The ideal candidate will reside within Amarillo, TX***
* ** Primary Coverage*
* This FST would primarily cover the Panhandle of Texas which is mainly the Amarillo area. Everything North of Lubbock, East side of New Mexico, Panhandle of Oklahoma, and South West towards Wichita Falls.

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- ** Secondary Coverage*
* We utilize this FST to help with Lubbock market as well as Midland/Odessa. If there is installs, we have to have more than one FST. Average drive times for a FST to get from one area to the next FST's area is usually around 3-4 hours.

With safety as the top priority, the incumbent will be responsible for the equipment suite including installation, maintenance, and repair. Candidate will perform troubleshooting services to aid customers in resolving issues and help them achieve maximum potential from our solutions. The technician will be the primary Construction Chemicals representative at the concrete manufacturing plant. They will install and maintain admixture dispensing systems and Verifi concrete management systems installed on customer mixer trucks.

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- -The technical work pertaining to admixture dispensing equipment includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair.

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- -Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers.

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- -Understand the impact of customer satisfaction to achieve corporate goals.

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- Planning & Scheduling of Dispenser Service work
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- -The technician is self-dispatched. This requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.

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- -In this role the candidate will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such organizational skills, planning skills, customer orientation and project management skills. The technician is responsible for managing their `response time' consistent with customer expectations or agreement.

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- -Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.

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- Equipment Service Administration

The service administration component requires a candidate to be proficient with computers in order to execute activities that include but are not limited to:

Equipment ordering, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, Actively control expenses and demonstrate stewardship of company resources, Maintain real time participation CRM reporting systems, Track time, parts and incidental costs associated with each customer site and each customer truck.

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- Other Duties

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- -Complete all safety training and on-line training modules;
Observe all necessary safety procedures, both those of GCP/Verifi and those of host companies.

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- -Develop a solid understanding of concrete and the concrete industry, most importantly the operations of a concrete plant.

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- -Recommend modifications and product changes to improve reliability of equipment; work with the R&D team providing input to new system designs or researching/tes

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* Education Requirements:

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* High School Diploma or Equivalent Required

- ** Experience Requirements:*
* -4-7 years' experience (
** 1 year education equivalent to 1 year experience) Equivalent, Military or other mechanical / engineering training Required

** Other requirements include:*
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- -Must possess a broad array of knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals.

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- -Ability to learn new technology and processes quickly

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- -Strong verbal and written communication skills with both colleagues and customers

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- -Organized and detail oriented, particularly with…