Self Storage Facility Manager

Self Storage Facility Manager Summary

The Self Storage Facility Manager is responsible for overseeing the day‑to‑day operations of the storage facility, including leasing units, providing customer service, managing maintenance, and ensuring the property remains clean, secure, and well‑maintained.

• Hourly Rate $20-$22
• Potential Bonus Opportunities
• 401(k) Plan
• Medical benefit stipend of $525 per month
• Dental Insurance
• Vision Insurance
• Life, Hospital & Critical Illness Insurance benefits available
• Pet Insurance
• Holiday Pay
• Paid Time Off (PTO)
• Work/Home Life Balance
• Opportunities for Career Advancement

• Sales & Customer Service
  • Rent storage units to customers using effective sales strategies based on customer needs.
  • Provide exceptional customer service to both new and existing customers, building strong rapport and maintaining professional communication.
  • Respond to customer inquiries and resolve complaints in a courteous and timely manner.
  • Meet or exceed sales goals for insurance, merchandise, and unit rentals.
  • Prepare auction units in accordance with company procedures and lien laws when necessary.
  • Perform opening and closing duties in accordance with company policies and procedures.
• Financial Transactions & Reporting
  • Accept payments and process transactions accurately.
  • Complete daily bank deposits and maintain proper documentation.
  • Follow all company protocols related to cash handling and recordkeeping.
• Property & Unit Maintenance
  • Conduct daily property walks, perform lock checks, and ensure all units are clean and operational.
  • Keep the office, property, and vacant units clean and organized at all times.
  • Perform general maintenance, including:
    • Plumbing:
      Repairing leaks, unclogging drains, and installing fixtures.
    • Electrical:
      Troubleshooting wiring, replacing outlets, and installing light fixtures.
    • Carpentry:
      Repairing doors, windows, and minor structural elements.
    • HVAC:
      Basic knowledge of heating and air systems for minor fixes or coordination with vendors.
    • Handle groundskeeping duties such as mowing, trimming, planting, and snow removal during winter months.
• Operational Oversight
  • Ensure the facility is secure, well‑maintained, and compliant with company standards.
  • Monitor equipment and property conditions, report larger repair needs, and follow up as needed.
  • Perform other general office and maintenance duties as assigned to support operations.
• Regulatory Compliance
  • Adhere to all company policies and procedures, as well as applicable local and state regulations.
  • Maintain accurate and up‑to‑date records related to unit rentals, maintenance activities, and customer interactions.

• Willingness to work respectfully with people of diverse backgrounds
• 2-3 years of managerial experience
• Basic computer skills and proficiency in Microsoft Word & Excel
• Strong written and verbal communication
• Professional presentation
• Must have a flexible schedule with weekend availability
• Ability to solve problems involving residents, personnel, finances, equipment/maintenance issues, emergency situations, etc.
• Willing to learn and a drive to improve community/asset
• General maintenance skills required; general plumbing, electrical, carpentry & HVAC knowledge
• Ability to lift to 50 pounds is required
• Valid driver's license and clean background required in order to complete daily bank deposits

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We participate in the Federal E‑Verify Program to confirm the employment authorization of all newly hired employees.