Area Supervisor

POSITION SUMMARY The Area Supervisor coordinates and directs the work of janitor/custodians at multiple locations and manages multiple portfolios of work. He/she coordinates and monitors the work of janitor/custodians at assigned work sites and ensures that all tasks are completed efficiently and to the highest standard. The Area Supervisor ensures a safe and clean work environment and ensures that all needed cleaning equipment, supplies, and required PPE are available, provided to, and utilized by staff members.

The Area Supervisor initiates adjustments to schedules and workflow in response to routine and non-routine issues as they arise, provides daily management of his/her work team, and engages in quality assurance activities to ensures that client expectations are met or exceeded. The Area Supervisor works collaboratively with other members of the janitorial operations management team to maintain smooth, effective operations.

Reporting Relationships
• Reports directly to the Operations Manager.

Other Key Relationships Internal:
• Janitorial Operations Management Team
• Janitorial Staff Members
• Human Resources Team
• Administrative Staff External:
• Clients and Client Representatives
• Vendors ESSENTIAL JOB FUNCTIONS Through the employee’s own efforts, and the coordination of others, the employee accomplishes the following essential functions:
1. Coordinates and direct the work of janitorial/custodial staff at multiple locations and manages multiple portfolios of work.
• Ensure adequate staffing.
• Schedule, instruct, assign workflows and tasks, and review the work of team members.
• Initiate the adjustment of schedules and workflow in response to routine and non-routine issues, and in order of priority and staffing needs.
• Assist with the selection and effective onboarding/orienting of new staff as needed.
• Train new staff members on job methods & procedures, proper use of equipment and chemicals, best practices for cleaning and maintaining various types of facilities and surfaces and working safely. Ensure staff are trained prior to performing job functions and that the training is properly documented and maintained.
• Monitor the work of team members to ensure that they are following established cleaning procedures and protocols as well as complying with safety regulations and procedures.
• Motivate and engage team members; communicate effectively with team.
• Appropriately manage staff performance; provide feedback, ongoing training, and assistance to team members as needed.
• Effectively respond to employee concerns and/or problems; proactively recommend appropriate corrective action measures as needed.
• Administer performance evaluations in accordance with US&S procedures.
2. Inspect assigned sites and work as appropriate and ensures contractual requirements are being met or exceeded.
3. Develop work schedules and ensure that all responsibilities are completed on time and to the required standard.
4. Appropriately prioritize work tasks; adapt in a timely manner and re-prioritize as circumstances, unforeseen events, and/or client need may require.
5. Demonstrate excellent customer service skills.
• Represent US&S in a positive and professional manner.
• Works effectively with the client to address any issues or concerns.
• Report, investigate, respond to, and resolve client grievances immediately.
• Perform quality inspections on an ongoing basis and makes corrective actions in a timely manner.
• Ensure that janitorial staff wear their uniforms at all times on the premises.
6. Work effectively with coworkers and management team to accomplish goals.
• Request and provide assistance to coworkers as needed.
• Collaborate with and makes recommendations to other supervisors and members of the management…