Seasonal Operations Assistant - Willowtree s & Tower

Seasonal Operations Assistant
- Willowtree Apartments & Tower

Department: Property Admin

Employment Type: Seasonal
- Full Time

Location: Willowtree Apartments & Tower
- Ann Arbor, MI

Reporting To: Resident Experience Manager

We are seeking a Seasonal Operations Assistant to support the management and maintenance team(s) during our seasonal apartment Turnover period and/or for a special project-based need. This position will work closely with the team and vendors to ensure a smooth process and/or project completion according to ACC policies and procedures.

You will be the liaison between vendors and staff to include, but not limited to: unit entry/oversight, collecting daily vendor assignment sheets, basic work order fulfillment, general unit make-ready etc. Your ability to provide excellent customer service to residents and vendors and to support to our maintenance team will be key!

Here’s what a typical day may look like:

• Accompany vendors on-site as instructed by community management and/or facilities management.
• Assist in audits and tracking as instructed to include but not limited to: key audits, damage walks, vendor completion lists, etc.
• Assist in quality checks of completed work to ensure market ready status of the units or area of project.
• During the unit Turnover process, assist in preparation of units/bedspaces for occupancy in accordance with company standards and expectations.
• Responsible for understanding and following the American Campus key policy.
• Assist with moving, unloading and storing supplies such as furniture or project supplies.
• Perform duties and assists in completing daily duties as outlined in the American Campus Basic Operating Standards and Systems (BOSS) program.
• Assists in keeping property grounds clean to include but not limited to: general curb appeal including trash pick-up and disposal, vacuuming/sweeping/mopping common areas, maintain pool and amenity areas as needed, power washing, etc. in line with the American Campus BOSS program.
• May assist with final walks. May assist with final touch ups including but not limited to: minor cleaning, minor repairs, touch up paint, etc. as instructed.
• Participate in routine property or unit inspections.
• Attend all mandatory employee staff meetings and company safety meetings/webinars.

This seasonal role is anticipated to last from 7/18/26 to 8/22/26. This seasonal role is anticipated to end 8/22/26, but may be shortened or lengthened based on business need.

To be successful in this role, you should have:

• Knowledge of general maintenance, repairs, and general make-ready of unit duties (trash out, cleaning and painting).
• Ability to perform housekeeping and cleaning tasks and use small power/hand tools.
• Ability to understand and follow MSDS rules for the handling and use of any chemicals.
• Ability to drive a golf cart.