Technician, Commercial

Job Summary

Support the growing commercial services sector by installing and maintaining Breezeline’s Commercial Hosted Voice (VOIP), enterprise fiber, and small‑business (SMB) services. Serve as a key member of the Technical Operations team, responding to customer trouble calls and assisting with fiber deployments and network upgrades.

• Perform Hosted Voice service installations, including pre‑qualification visits, site surveys, pre‑installation and final installation.
• Install Breezeline Hosted Voice phones/devices, commercial fiber routers, and other CPE devices.
• Coordinate with Sales and Business Services teams to design and implement hosted phone changes, minimizing disruption to existing customer systems.
• Troubleshoot and analyze IP voice and data issues; conduct scheduled maintenance during commercial equipment upgrades.
• Work with the Advanced Services Group during customer system interruptions and device troubles.
• Assist local Technical Operations teams with additional tasks as approved by the Manager – Field Operations.
• Assist the construction team with Commercial fiber deployments and optical/network upgrades.

• Associate Degree (A.A.) or equivalent; or 6 months to 1 year of related experience/training.
• Strong knowledge of Windows operating systems, Google Workspace, and Layer2/3 networking technology.
• Familiarity with VLAN, multicast, and back‑office enterprise network technologies.
• Experience with PBX phone systems, SIP phone technology, and data center environments.
• Able to read, analyze, and interpret technical procedures or regulations; write reports and business correspondence.
• Mathematical proficiency: basic algebra, geometry, percentages, and proportions.
• Strong communication skills; able to present information to managers, clients, and customers.
• Ability to dialysis work in outdoor environments, climb ladders, and perform clean cabling and professional installations.
• Work within local and federal regulations and company policies.

Regular standing, walking, using hands and arms; occasional climbing, kneeling, crouching, and carrying a 28‑ft ladder up to 75lb. Requires good vision (close, distance, color, depth perception) and the ability to differentiate wire sizes and colors.

• Competitive salary with medical coverage (including prescription and vision plans) and dental coverage.
• Life insurance (1× salary at no cost to employee), short‑term and long‑term disability insurance, and voluntary employee, spousal, and child life insurance.
• Company‑recognized holidays with additional floating holidays.
• Paid Time Off (PTO) programs and a comprehensive Flex Work policy.
• 401(k) plan with a company match of 50% up to 5% of eligible contributions.
• Employee Bonus Plan, Cogeco Stock Purchase Plan, and complimentary broadband services (where available).
• Tuition reimbursement, Headspace membership, Better Help membership, and Linked In Learning subscriptions for select colleagues.

Leonardtown, MD

Breezeline, a subsidiary of Cogeco Communications Inc. (TSX:CCA).

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at