Supplier Operations Manager

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

The Supplier Operations Manager serves as the primary operational partner to a portfolio of approximately 5-10 supplier facilities, driving performance excellence, operational efficiency, and execution consistency across the supplier network. This role combines hands-on operational consulting with strategic oversight to optimize production outcomes, support new product launches, and establish best-in-class operational standards. The position requires regular on-site engagement through monthly or quarterly facility visits and continuous performance monitoring to identify improvement opportunities and implement sustainable solutions that enhance supplier capabilities and business results.

• Serve as the primary operational liaison for assigned portfolio of supplier facilities, building strategic partnerships that drive accountability, performance improvement, and operational excellence
• Conduct monthly or quarterly on-site visits to evaluate production processes, assess operational standards, identify execution gaps, and provide hands-on consulting to improve facility performance
• Provide operational consulting and technical guidance across production flow optimization, line efficiency improvements, capacity planning, and labor and staffing model design
• Partner with suppliers to support successful new product launches, ensuring production readiness, execution capability, scalability, and adherence to quality specifications
• Drive continuous quality improvement initiatives by identifying root causes of defects, implementing corrective actions, and establishing preventive measures to sustain quality standards
• Develop, operationalize, and monitor key performance indicators (KPIs) including yield, waste, service levels, labor efficiency, and overall equipment effectiveness (OEE)
• Monitor supplier performance through comprehensive scorecards and reporting systems, ensuring alignment with company standards, targets, and strategic objectives
• Collaborate cross-functionally with operations, field merchandising, quality assurance, and supply chain teams to identify performance gaps, benchmark execution across facilities, and support in-market product launches
• Lead continuous improvement efforts across the supplier network by standardizing best practices, facilitating knowledge transfer, and driving measurable results through Lean and Six Sigma methodologies
• Analyze operational data and production metrics to translate insights into actionable improvement plans that enhance efficiency, reduce costs, and improve service levels
• Facilitate problem‑solving sessions with supplier leadership teams to address operational challenges, remove barriers, and implement sustainable solutions
• Develop and deliver training programs to build supplier capabilities in operational excellence, quality management, and performance measurement systems

EDUCATION: Bachelor's degree in Engineering, Supply Chain, Operations Management, Industrial Engineering, or related field required

YEARS OF RELEVANT

WORK EXPERIENCE:

5+ years of experience in manufacturing operations, supply chain management, or operations consulting roles

2+ years of experience working directly with production environments, supplier networks, or…