Relocation Consultant, Japanese Bilingual

Responsibilities

• Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing journey
• Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out coordination, and issue resolution
• Partner closely with internal teams to ensure efficient service delivery
• Respond promptly and professionally to client inquiries in both Japanese and English via email and phone
• Coordinate with internal teams and external partners to resolve client issues efficiently
• Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems
• Monitor key timelines such as lease expirations, renewal deadlines, and termination notices
• Prepare and review documents, including lease summaries, notices, and client communications
• Identify and elevate complex issues or risks in a timely manner

• Fluency in Japanese and business-level English (both verbal and written)
• Excellent communication and customer service skills
• Bachelor's degree or equivalent experience
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
• Strong organizational and multitasking abilities in a fast-paced environment
• Attention to detail and ability to manage multiple priorities
  
  Experience in real estate, relocation, or service industries preferred, but not required.