Japanese-English Specialist | Client Support

• Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing journey

• Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out coordination, and issue resolution

• Partner closely with internal teams to ensure efficient service delivery

• Respond promptly and professionally to client inquiries in both Japanese and English via email and phone

• Coordinate with internal teams and external partners to resolve client issues efficiently

• Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems

• Monitor key timelines such as lease expirations, renewal deadlines, and termination notices

• Prepare and review documents, including lease summaries, notices, and client communications

• Identify and escalate complex issues or risks in a timely manner

Requirements

• Fluency in Japanese and business-level English (both verbal and written)
• Excellent communication and customer service skills
• Bachelor's degree or equivalent experience
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
• Strong organizational and multitasking abilities in a fast-paced environment
• Attention to detail and ability to manage multiple priorities
• Experience in real estate, relocation, or service industries preferred, but not required.

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Hard Skills

• Microsoft Office
• Excel
• Word
• Outlook
• Power Point

Soft Skills

• communication skills
• customer service skills
• organizational abilities
• multitasking abilities
• attention to detail

Certifications & Qualifications

• Bachelor's degree