Broker Dealer Operations Sales Support Analyst II

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Broker Dealer Sales Support Department functions as the main inbound call and service center for the broker‑dealer. It provides assistance to Registered Representatives and clients with securities account support through both phone and email channels. The department's primary responsibilities include servicing brokerage accounts and overseeing trading activities.

This role offers both pre‑sale and post‑sale support to PFRs via telephone, addressing inquiries and processing requests related to securities accounts, as well as executing securities trades. Additionally, the position acts as a liaison between the broker‑dealer clearing firm and various product providers.

Key Responsibilities

• Handle pre- and post-sale calls and requests from customers and PFRs on all direct mutual fund, annuity, variable life insurance accounts, as well as managed and brokerage accounts held at our clearing firm
• Place trades on mutual funds, equities, Exchange Traded Funds, Unit Investment Trusts, and Fixed Income securities for customers and PFRs - requiring detailed knowledge and understanding of all of the NFS trading platforms, the financial market, how to obtain quotes, securities pricing, and various types of trade orders and risks with each
• Serve as liaison between PFR and clearing firm working directly with NFS on accounts
• Ensure compliance with FINRA books and records requirements, respond to internal and regulatory audit requests and update procedures, as necessary
• Oversee the movement of assets and cash daily via journals between accounts, EFT, Wires and check requests
• Educate PFRs and customers on documentation requirements and technology platforms for new account openings and on-going servicing
• Facilitate death‑claims by establishing estate or beneficiary accounts and following proper protocol to ensure adherence to regulatory guidelines and a seamless customer experience; working directly with field leadership
• Analyze assets being transferred onto the NFS platform and work directly with NFS and PFRs regarding the transfers process ensuring compliance with AFS product shelf
• Maintain records for all brokerage accounts to ensure compliance with both AFS and NFS policies and procedures and FINRA regulatory requirements for securities transactions and reporting
• Analyze, review, and approve/reject required paperwork and legal documentation related to account ownership and servicing for AFS
• Complete special projects and tasks as assigned by Manager or Senior Leaders

Education & Experience (in lieu)

• * FINRA Series Industry Exam (SIE), Series 7 and 63 required or the ability to acquire in the timeframe set forth by AFS, LLC.
• * Excellent verbal communication skills and outstanding customer service ability
• * Knowledge of securities industry, including books and records, rules and regulations, product types and market trading functionality
• * Analytical and problem‑solving skills
• * Ability to work independently and as a team in making decisions in‑line with organizational goals and expectations
• * Bachelor's degree preferred
• * Regular, predictable attendance is an essential function of this job

Account Management, Policy Interpretation, Procedure Training, Sales Support, Team Collaboration

Compensation offered for this role is 50,000. annually and is based on experience…