Patient Service Representative; Arlington Heights; Floater

Overview

At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives. We are a purpose‑driven, patient‑centered organization seeking dedicated team members who embrace our Core Values.

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

Job Title:

Patient Service Representative

• Provide a warm welcome to all visitors and supply necessary information and assistance.
• Answer incoming calls, manage the front desk, and provide general administrative support.
• Check‑in new and existing patients and notify clinical staff of patient arrival.
• Collect patient information for new patients (Patient Registration Form, Medical History Form, HIPAA privacy notice).
• Check out patients (collect payments, schedule next appointment).
• Answer questions and provide information to walk‑in patients.
• Maintain comm‑log with patient/parent communications.
• Review daily clinic schedule for changes and adjust as needed.
• Plan open slots two days in advance for bondings/adjustments/new patient consultations; adjust clinic hours accordingly.
• Review for bonding approvals and ensure bondings are Approved and Active with insurance (day before and day of appointment).
• Explain cancellation policy to patients.
• Print end‑of‑day reports and maintain a clean office/reception area.
• Check and reply to office emails; verify collected payments against reports and reconcile credit card transactions.
• Call patients with outstanding balances.
• When traveling to another clinic, perform all duties and responsibilities of your role, including administrative tasks.
• Participate in marketing events and light cash handling.
• Other tasks as assigned.

• High school diploma or GED equivalent.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access).
• Excellent problem solving and de‑escalation skills.
• Excellent written and verbal communication skills.
• Bilingual — Spanish preferred.
• Travel to Glendale Heights, Mundelein, Algonquin, DeKalb clinics for coverage.

• Monday – Wednesday: 8:45am – 5:00pm
• Thursday – Friday: 6:45am – 3:00pm
• 2 Saturdays per month
• Two 9:45am – 6:00pm shifts per month
• Pay: $19.00 – $20.00 per hour

• Paid Patient Service Representative Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Medical, Dental, Vision, and Life Insurance
• Short‑Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) with matching
• Paid Time Off
• Identity Theft Protection – Life Lock
• Met Law
• Pet Insurance
• Free and discounted Orthodontic Treatment
• Monthly Bonuses