Patient Services Coordinator II

Description

Illinois Bone & Joint Institute, LLC (IBJI),

Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago.

Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes.

Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.

Thanks to our continued growth and expansion, IBJI is excited to announce a Patient Services Coordinator position with our Arlington Heights North Physical Therapy team.

We would love to talk to you about joining our team as a Patient Services Coordinator if you

• Thrive in a fast paced, multifaceted public-engaging environment
• Want to work in a culture of “Trust, Respect and Pride”
• Are professional, positive, engaging, and personable
• Are passionate about making memorable connections and following through
• Rarely settle for the status quo and bring ideas to create better teams
• Demonstrate professional verbal and written communication
• Move easily through multiple technical software platforms

The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits
• Provide daily support to the management and staff as needed
• Manage heavy phone reception, scanning/emailing, faxing, and other clerical duties
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned

• Available to work opening, mid and closing shifts
• 6:30am to 8:00pm Monday through Thursday
• 7:00am to 5:30pm on Fridays
• Occasional travel to nearby clinics to assist with Front Desk Coverage
• NO WEEKENDS!

• High school diploma or equivalent required
• Associates degree preferred (healthcare concentration field a plus)

• Minimum three years experience in customer service role required (medical office experience is a plus)
• Minimum 1 year in a patient services related role required
• EHR experience with Epic experience preferred

• Knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive and non-routine information
• Familiarity with scheduling and rearranging appointments
• Possess good working knowledge of Microsoft Office and Windows-based computer applications.
• Insurance payer and eligibility knowledge
• Must be a team player
• Able to work in a fast-paced environment and have a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills
• Results oriented with concern for…