System Engineer III

Job Description:

Need an admin background window, Linux AWS...monitoring experience, Dynatrace really preferred---SRE direction so more on the dev-ops/ops type role

• System administrator (Linux/Windows),
• "Eyes on glass monitoring" experience,
• AWS experience,
• enterprise monitoring experience (including Application Performance Monitoring)---DYNATRACE MONITORING EXPERIENCE HUGE PLUS!!!!!

This Support position in an on-site position at ASC (Arlington Support Center) requiring shift work providing 7/24 operational support. This current opening is on midnight shift (23:00 - 07:30). It will require working weekends.

Contractor must be available to train on days for about 2-6 weeks depending on how long it takes them. If they are willing and if time permits we have them train on afternoons for 1 to 2 weeks (this does not HAVE to happen but is beneficial for them to learn different items) and then they land on midnights for permanent.

Arrive Wednesday night at 11pm., If we call their first day Wednesday, they will work Wednesday, Thursday, Friday, Saturday Sunday, They are off work Monday morning at 7:30am

• This Support position in Client Digital Technology Command Center requires 100% on-site shift work providing 7/24 operational support via pro-active monitoring. As part of the Application Recovery Team (ART), this position supports monitoring for Digital Channels, Production environments, Application Health, Distributed system support in Unix/Linux, Windows, Virtual (VMWare, Hyper
  
  V), Middleware and AWS Cloud environments. Responsible for monitoring day to day application performance and availability, all aspects of Client, systems performance and analysis of alerts from various tools and restoration of services. Familiarity with standard concepts, practices and procedures within IT Operational Support. Relies on experience and judgment to plan for shift workload and participate in planned change activities as well as incident follow-ups.
  
  Creatively managing multiple alerts and incidents to ensure high impacting scenarios are prioritized appropriately and addressed quickly to reduce system impact. Being able to correlate events from various tools to assess appropriate level of impact.
• Responsible for providing day to day support for Application recovery and availability, Digital Channels, System Administration via pro-active monitoring for Windows and UNIX/Linux (HPUX, AIX, Solaris, Linux) environments. Understanding of various Microsoft tools is a plus. Additional monitoring and support required for critical processes in Cloud, Virtualization, Middleware, Database, Storage and Backup areas. Troubleshooting and familiarity with various Middleware components (Messaging technology, Weblogic, Websphere, Data Power) is essential.
  
  Strong knowledge of Enterprise Monitoring Tools such as Dynatrace, Datadog, App Dynamics, Big Panda, SCOM and Logic Monitor is critical. Familiarity with Incident Ticketing System (Service Now) is a plus. Responding to alerts from the enterprise monitoring tools, automation and escalation from IT Service Desk. Work with cross-functional teams throughout IT to isolate and resolve unplanned outages. Ability in writing scripts using Shell, Python, etc to troubleshoot and automate the remediation of alerts to enhance system stability and efficiency.
  
  This includes implementing best practices for error handling, logging, and performance optimization to ensure robust and reliable system operations.
• Strong working knowledge of ITIL Service Management is required. Be able to follow Change, Incident and Problem Management activities. Solid verbal and written communication with other technical teams and the business. Able to work well with Application support, Dev Ops, Digital Operations Center, Server Operations, Network Operations, Middleware and Database Support teams (on-shore & off-shore), being able to respond to user reported issues.
  
  Pro-actively identify any issues with application functionality, abnormalities in digital channel performance, server hardware and software to ensure stability and availability 24X7X365. Ensure enterprise standards and security are maintained and enforced on hardware and software. Quickly and effectively support incident response process, provide troubleshooting expertise using various monitoring tools during incidents, engage in problem management follow-up and implement improvements to prevent similar incidents.
• Experience with application performance tools, enterprise .com site and mobile channel monitoring, intermediate Systems Administration experience in Unix/Linux and Windows server environment required. Good understanding of virtual technology is also a must. Minimum 1-2 years of experience in an operational support role is essential. Strong knowledge of ITSM Service Management best practices and strong written and communication skills is a must.
• Ability to independently solve application performance and system problems, be…