Technical Service Training Manager - Heavy Equipment Machinery in Arlington Heights

$100,000 - $110,000 DOE. plus full benefits, 5% matching 401(k) fully vested day one, paid life insurance, annual bonus, 15 days PTO, paid holidays.

RemX is seeking a Service and Training Manager to lead parts, service, and warranty support while helping strengthen dealer aftersales capabilities for a well-established OEM equipment manufacturer. The ideal candidate has previous management experience, strong technical skills and/or mechanic experience, and experience training dealer employees on technical subjects. This individual will serve as a key escalation point for technical issues, provide troubleshooting and maintenance guidance, and help improve dealer support and overall customer satisfaction.

• Lead and support parts, service, and warranty personnel to ensure quick response times and high-quality technical support for dealers and customers.
• Act as the initial escalation point for parts, service, and warranty team issues while helping resolve complex service-related problems.
• Conduct and plan technical training for dealer aftersales teams either at dealer facilities or at the company location, while updating and maintaining technical training materials based on field feedback.
• Provide consultation to the dealer network to elevate their support to customers when working on company equipment and conduct regular dealer visits to identify additional support needs.
• Track team performance metrics, support productivity and service targets, and work closely with leadership on coaching, personnel support, and day-to-day operational needs.
• Support equipment repairs and maintenance in the shop as needed, participate in Train-the-Trainer sessions, and assist with service campaigns, service bulletins, safety standards, and liability-related follow-through with the parent company.

• Strong technical background with experience supporting equipment, troubleshooting service-related issues, training dealer employees on technical subjects, and leading teams in a service or aftersales environment.
• 4+ years working in service, technical support, equipment maintenance, dealer support, or aftersales environments, including previous management or team-lead experience is required.

30+ year-old OEM manufacturing company specializing in heavy-duty equipment and attachment-based solutions for commercial and industrial applications. A team-focused technical group that values collaboration and teamwork.