Technical Support

Job description

Imperial Surveillance is looking to add an experienced Technical Support Specialist to our Arlington Heights corporate office. This Full-Time position will report to the Technical Services Manager and be in the office position. Imperial Surveillance is a Full‑Service Licensed Security company that specializes in Video Surveillance, Access Control, Alarm Systems, Fire Alarms, Intercoms, and other Low Voltage Systems. Our company has always focused on creating new technology;

motivated to create what is yet to exit. We are proud to be a large family‑owned business where there is a huge potential for continued growth with intentions of adding more locations soon. Come be inspired and join our team of talented extraordinary professionals!

• Act as the initial point of contact for alarm, access control, and video system related concerns for our customers.
• Provide technical assistance to customers, employees, and Imperial install staff.
• Troubleshoot and resolve software and hardware issues over the phone.
• Walk customers through steps to help them resolve their technical problems.
• Document all work within the company’s ticketing system.
• Respond to email and phone requests for technical assistance.

• Excellent interpersonal skills are required to communicate with customers and employees.
• Ability to prioritize and self‑manage.
• Ability to drive an issue to resolution for our valued customers.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Team‑oriented attitude to help other support staff and departments with technical problems.
• Experience working with different operating systems and software.

• An associate degree in Computer Science, Information Technology or some college work is preferred.
• A solid foundation in information technology, including the principles and practices of systems analysis, administration, maintenance, and the functions of an IT Department.
• Excellent technical knowledge of Microsoft Operating Systems and Services, identity and access management systems, anti‑malware solutions, and desktop security tools.
• Knowledge of server & network infrastructure including routers, firewalls, SAN, and the associated protocols and concepts.
• 1‑3 years of relevant experience in a customer‑focused position involving technical knowledge of a company’s products and services.
• Certification or experience in any IT, access control system, video system, or electronics.

• Competitive salary based on experience and qualifications.
• Competitive benefits including Health, Dental, Vision Insurance, Paid Time Off, Life Insurance, and Retirement Plan.
• 401K.
• Yearly bonus program.
• Continued education and opportunities for growth including training and certification opportunities.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Only candidates residing in Illinois will be considered.

Job Type: Full‑time

Pay: $15.00 - $26.00 per hour

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Arlington Heights, IL 60005:
  Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location:

In person