Field Implementation Specialist III - AHNOC

Desktop Support Analyst

Location:

Arlington Heights, Illinois (On-site)

Duration:
Long-term Contract

Rate: $25 per/hr

Role Overview

This position involves the installation, configuration, and administration of software application products. The role includes performing system backups and providing technical support and troubleshooting for software application issues. The specialist will work under moderate supervision with some latitude for independent judgment, handling tasks and assignments as directed. This position is tied to the Starlink project and requires working between two buildings.

Key Responsibilities

• Perform automated imaging of PC equipment.
• Install and remove PC equipment.
• Manage inventory and movement of PC equipment.
• Execute deployment processes using automated tools.
• Provide technical support and troubleshooting for hardware and software issues.
• Configure applications such as Outlook and manage IP configurations.
• Perform data migration tasks.

Required Qualifications

Experience:

5-7 years of experience in desktop and laptop support, hardware break-fix, and Apple iOS support is required. This includes a minimum of 2 years of PC migration and deployment experience.

Technical

Skills:

Proficiency with Windows 10, Mobile (iOS/Android), and automated imaging tools such as SCCM and Workspace One is necessary. Experience with data migration, Outlook configuration, and IP configuration is also required.

Other

Skills:

Candidates must possess effective communication, troubleshooting, organization, and time management skills. Strong customer service and interaction skills are essential. The role requires the physical ability to move heavy equipment.

Preferred Qualifications

• Hardware certification from Dell or HP.
• Demonstrated ability for adaptive learning.

Work Environment

The standard working hours are Monday through Friday, from 8:00 AM to 4:30 PM. The candidate must be flexible with work hours, as day or night shifts may be required. This is a fully on-site position in Arlington Heights, Illinois, and no travel is required.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.