IT Administrative Support Specialist

IT Administrative Support Specialist

Location:

Arlington Heights, Illinois

Employment Type:

Full-Time

Minimum Experience:

Mid-level

Compensation: $25.00-$27.00 /hour

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues;

they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

IT Administrative Support Specialist , Full-time

Location:

Onsite Arlington Heights

Days/

Hours:

Monday - Friday, 7:30 am - 4:00pm

• Case Management and Clinical Workflow Support: review cases that are more than three days old without a completed report. Identify the cause of delays and notify radiologists for follow-up and resolution.
• Review Doc Panel cases that have remained unread for more than 24 hours and notify Doc Panel via email for follow-up.
• Monitor unread cardiac cases to ensure reports (including echocardiograms, EMGs, and stress tests) are completed and properly associated with the correct records.
• Manage the Manual Validation queue by merging manually entered exams into the appropriate patient records.
• Monitor the IB Dashboard for locked user accounts and process requests for physician portal account creation.

• Provision new employees by collecting required information and creating accounts for all necessary systems, including Gmail, PACS, Medics, Clear Path, Ring Central, Klara, and Updox.
• Perform employee offboarding by disabling or terminating access to required systems, including Gmail, PACS, Medics, Clear Path, Ring Central, Klara, and Updox.
• Create and configure physician portal accounts.
• Troubleshoot physician portal issues, including account access problems and image-viewing issues.
• Troubleshoot patient portal issues related to report access.

• Merge duplicate patient accounts created in error by the Front Desk across PACS, Medics, and Gravity.
• Upload the Klara patient list as part of the legacy workflow prior to the Gravity implementation.

• Perform clerical and administrative IT duties while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
• Provide general IT support by responding to and resolving incoming technical support requests.
• Monitor the IT support inbox and respond to requests in a timely manner.
• Prepare and deploy equipment for new hires, including computers, monitors, scanners, CD burners, phones, network switches, and other required hardware.
• Travel to various office locations to provide IT support, deliver equipment and supplies, including CDs, biopsy equipment, BLMI apparel, and other operational materials.
• Support the IT team with all other tasks and duties as assigned.
• Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs

• Solid, concise verbal and written communication skills
• Exhibits composure in busy, fast paced environment
• Possess exceptional typing skills with speed and accuracy
• Organized, with great attention to detail
• Exceptional problem-solving and analytical thinking abilities
• Flexibility to adapt quickly to any disruptions or changes in the day
• Ability to be resourceful and take initiative making independent decisions when issues arise
• Ability to work independently and as part of a team
• Strong time management skills and ability to prioritize tasks effectively
• Multitasking and time management skills, with ability to prioritize tasks

• High School Diploma or GED Certificate
• Associates/Bachelor's Degree, related field of Information Technology, preferred
• Relevant prior IT experience favored
• Proficiency in Microsoft Office and Windows
• Network printer know how
• End-user training and support
• Network troubleshooting
• Data analysis

• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing

• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible

• Paid on-site training
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/ lunches

Arlington Heights, Illinois

Full-Time

$25.00-$27.00 /hour