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Senior IT Service Desk Leader - xOps & SLA Expert
Job in
Arlington Heights, Cook County, Illinois, 60005, USA
Listed on 2026-09-09
Listing for:
United Airlines
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
IT Support, IT Project Manager
Job Description & How to Apply Below
United Airlines is seeking a Senior Manager to lead the 24X7 Service Desk, driving strategic direction, KPIs, and service improvements for a large workforce and vendor network.
The role collaborates with technology and business leaders to resolve chronic issues, optimize reliability, and develop staff through coaching and formal development plans. Strong customer-service focus and communications skills are essential for success.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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