Project Manager, Technical Support

Why Choose S and J Plumbing

• Competitive pay – $60k-80k
• Medical Insurance – we pay 100% for you and your family's insurance premiums for health, dental, vision. Blue Cross/Blue Shield PPO
• Work life balance – up to 2 weeks of PTO and holiday pay
• 401k Plan with a 5% match
• PAID TRAINING – Nexstar training, Service Titan training
• Relaxed and fun atmosphere
• Growth opportunities

• Integrity, we are honest, ethical, and trustworthy.
• Professionalism, we prepare, present, and execute at an elite level.
• Accountability, we accept full responsibility for our decisions, actions, and results.
• Family, we nurture our team members and customers.

You will be responsible for scheduling installation jobs and preparing the installers so they can accomplish the highest quality installations every time, maximizing capacity, efficiency, and profitability. Additionally, you will ensure our customers receive timely, high-quality service.

• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Participate in training so that you grow and develop as a professional.
• Set expectations for each installation, including safety and code requirements.
• Ensure jobs are properly staged; coordinate and inspect equipment, plan and results.
• Conduct training to ensure on-time, high quality installations.
• Monitor performance of installation technicians and advise them on how to improve.
• Coordinate job schedules, technician assignments, and daily workflow.
• Resolve field issues before they reach the customer.

• Manage and adjust daily schedules for all field technicians to maximize efficiency and productivity.
• Proactively communicate with dispatch to notify them of any delays, and reschedule appointments as necessary.
• Collaborate closely with the dispatcher to continuously refine and improve dispatching strategy.
• Provide ongoing support to plumbers in the field, helping them with scheduling issues.
• Utilize dispatching software and other computer programs to ensure all job details and customer records are accurate.
• Professionally engage with clients to understand their needs and address any issues or concerns.
• Prioritize urgent service requests to ensure immediate customer and company needs are met.
• Complete all assigned administrative tasks in a timely and accurate fashion.

• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

• 3+ years of experience in a project management role, preferably in a service-based industry.
• Exceptional attention to detail and ability to make data-driven decisions.
• Ability to multitask and remain calm under pressure.
• Proficiency with computer software, including dispatching systems, mapping tools, and standard office applications.
• Highly organized with exceptional follow-through abilities.
• A team-player mindset that blends well with a fast-paced, goal-driven environment.
• Highly motivated, flexible, and great attitude.
• Military-experienced candidates are encouraged to apply.